Senior Product Manager, Documents

8am

87d

About The Position

We are seeking an exceptional Senior Product Manager, Documents to lead how 8am leverages artificial intelligence & automation to transform how legal and accounting professionals create, edit and manage documents. This is both a strategic and hands-on execution role—ideal for someone who combines a deep understanding of document management and automation pain points and experience building solutions that solve productivity challenges with measurable business impact. In this role, you will define and deliver a strategy and vision to drive efficiency, automation, and adoption across the document lifecycle. You will focus on making it faster and easier for firms and clients to ingest, organize, create, and complete documents, while integrating seamlessly with external document management tools. By automating the categorization, creation, and generation of documents & templates, you will work to eliminate manual work, reducing the time required for document preparation and increasing the usability of core workflows such as intake forms, document editing, and eSignature. You will operate as a leader within our empowered team model, working in close collaboration with a UX Designer and Tech Lead in a trio partnership. The right candidate is passionate about identifying opportunities that directly impact customer value and has a track record of delivering AI-powered solutions that improve how people work.

Requirements

• 6-8+ years of product management experience in B2B SaaS environments, with track record of taking complex products to market, including document management, document automation & AI initiatives, in high-growth, scaling organizations.
• Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies.
• Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers.
• Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders.
• Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments.
• Business acumen with the ability to build business cases and prioritize customer needs within a business context.
• Strong analytical and communication skills - able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences.
• Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms).
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Nice To Haves

• Experience in fintech or professional services industries.
• Experience with AI tools (Claude, ChatGPT, etc.) integration in product development processes.

Responsibilities

• Develop deep understanding of the market & how professionals create and manage documents via customer interviews, prospect research, and quantitative data analysis to identify high-value opportunities that increase 8am’s competitive advantage.
• Lead collaborative discovery with your design and engineering partners to deeply understand document pain points that professionals experience on a daily basis, co-owning problem identification, solution shaping, and outcome delivery.
• Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice.
• Leverage an understanding of bringing AI-powered solutions to market by partnering with AI infrastructure team to align roadmaps.
• Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value & outcomes created.
• Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
• Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
• Champion customer empathy while making strategic trade-offs when business and customer priorities conflict.
• Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
• Work with Product Marketing and GTM teams to define commercialization strategies that maximize business outcomes and customer value.
• Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated document workflows.
• Leverage AI to accelerate discovery, validation & delivery cycles across the product team & mentoring junior product managers.
• Understand & influence the 8am product vision and strategy across the organization.

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior