Senior Product Manager - Digital Collections

OneMain Financial • Charlotte, NC

1d • Hybrid

About The Position

Who we are: At BrightWay (www.meetbrightway.com) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms. Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engaging and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all of our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks. Our office in Charlotte, NC’s up-and-coming South End serves as our hub to connect with our distributed team mates around the country and the globe. About the role: We are looking for a Senior Product Manager to join our Servicing team, supporting our digital collections programs across our omni-channel experiences, including the BrightWay mobile app. This roll aligns with our mission to help to improve our customer’s financial lives by providing clarity and optionality to get them back on track during times of need. You’ll be charged with deeply understanding both our customer’s needs as well as the rapidly changing digital collections landscape. As a Senior Product Manager you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you’ll do whatever it takes to get it done. You are a strategic thinker who can propose innovate solutions to delivering against your roadmap. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do. This is a hybrid role based out of our Charlotte, North Carolina office. Who we Are: OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law. OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Requirements

• 4-6+ years experience in a product management or business analytics role.
• Preferably 2+ years in a face-paced environment such as a startup, fintech, etc.
• Experience following and contributing to a product vision and strategy, executing with a cross-functional teams.
• Experience with a Product Operating Model and the OKR framework.
• Strong written and verbal communication skills.
• Customer obsession and drive to deliver constant value.
• Demonstrated ability to autonomously solve complex problems and carry the solution end to end.
• Experience leading scrum teams, and proficiency writing detailed user-stories and acceptance criteria.
• Strong sense of ownership and accountability for your domain.
• Attention to detail, but focused on the big picture.
• Expertise with programs such as Confluence, Jira, Figma, and Microsoft Office.

Responsibilities

• Manage your team’s roadmap to deliver on outputs that ladder up to your Key Results and Outcomes.
• Creatively solve customer’s pain points
• Gain a deep understanding for our customer’s needs and pain points through data analysis, and direct user interactions.
• Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders.
• Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed