Senior Product Manager, Decisioning Systems

Agero•Medford, MA

20h

About The Position

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/ . Note : For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time. ABOUT THE ROLE We're looking for a Senior Product Manager to own the provider selection and ranking system, a core engine of Agero’s roadside assistance platform. You will lead the vision for how we intelligently dispatch service providers to millions of stranded motorists, ensuring optimal outcomes for speed, quality, and cost. This is a high-impact, high-stakes role that directly manages cost and performance controls on a multi-hundred million dollar operational engine. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of Mathematical Optimization (including MILP), Machine Learning, and real-time data, and exceptional at aligning stakeholders to deliver high-performance products. OUTCOMES: Elevate the customer experience by improving the quality, speed, and reliability of service through an optimized provider ranking system. Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness. Lead a high-performing squad to consistently deliver projects that drive measurable business impact. Lead advanced system innovation, working with Data Science and Engineering teams to drive further impact by incorporating ML Models and mathematical optimization techniques (like MILP) in our ranking system.

Requirements

5+ years of product management experience
Experience working with ML, system optimization, and/or complex rules engines
Proven track record of driving product optimization through experimentation
Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights
User-centric product philosophy and methodology
Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
Excellent documentation and communication skills, from engineering tickets to executive presentations
Fluent in the tools, processes, and technologies of modern agile software development
Comfortable with AI tools for personal productivity as well as product applications

Nice To Haves

Technical or analytical degree and experience with enterprise SaaS platforms a plus

Responsibilities

Define and own the roadmap for our provider selection system
Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
Partner with engineering, machine learning, data science, and operations to define and deliver on our roadmap, from ideation to launch.
Write clear, concise product requirements that factor in technical efficiency and scalability.
Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
Define and monitor core success metrics for the product and the business.
Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Benefits

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs

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