Senior Product Manager - Customer Acquisition (Pulte Mortgage)

PulteGroup • Atlanta, GA

11d • Hybrid

About The Position

Providing lending services to help our customers achieve their dream of homeownership. At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This position is hybrid located in Denver, CO, or potentially one of the additional locations shown on the posting. Job Summary: We are seeking a strategic and results-driven executive responsible for driving our product strategy in Mortgage Customer Acquisition. As a Product Manager, you will lead the strategic development and business delivery of a portfolio of product or service initiatives to support this distinct stage in the customer journey value stream. You will define the product vision, strategy, and roadmap while balancing business needs, market offerings, and technical feasibility, acting as the "Product CEO" responsible for its overall performance. Your success will be predicated on providing thought leadership and building a trusted advisor relationship with business leaders and other critical stakeholders. The Product Manager for Mortgage Customer Acquisition will collaborate with sales and marketing, mortgage field operations, information technology, and other business stakeholders to optimize the customer acquisition funnel for new construction mortgage customers, from lead to application. They will focus primarily on digital product platforms that support mortgage shopping, lead management, pre-approval, and loan application.

Requirements

• High school diploma or equivalent required
• 7+ years of product management and project experience in the areas of strategy development, envisioning, process design, business performance measurement, information technology and/or management consulting
• 7+ years of experience in residential mortgage banking, with strong understanding of the sales cycle, pre-approval processes, and marketing technologies (e.g., CRM, marketing automation platforms).
• Strong knowledge of product management standards and practices in an Agile / Scrum development environment
• Broad knowledge of economic, industry, and technology trends
• Ability to draw actionable insights from multiple sources of data, research, and industry trends
• Deep written and verbal communications skills, with the ability to structure messaging, influence, and gain buy-in across a wide range of situations and stakeholders, including C-level
• Ability to attract, retain, inspire, and grow individuals, demonstrating a passion for people development and mobility
• High proficiency with Microsoft Office suite
• Demonstrated commitment to continuous improvement and achieving business value

Nice To Haves

• Bachelor’s degree or equivalent preferred
• Agile Scrum education or certification preferred
• PMP certification or equivalent understanding of project management principles and theories
• Lean Six Sigma or similar preferred

Responsibilities

• Define the product vision, goals, and objectives, and the long-term plan and approach to achieve them
• Create and maintain the business and technology product roadmap, outlining the initiatives, features and functionality to be developed over time, and prioritizing development efforts based on business value
• Effectively communicate and promote the product vision, strategy, and progress to various stakeholders, including leadership, team members, and users
• Partner with business stakeholders, product owners, ISD architects, and OSM project personnel to ensure roadmap alignment and effective product development & delivery
• Oversee the entire product lifecycle, from ideation and development to launch, iteration, ongoing management, and benefits realization
• Conduct market research and stay updated on industry innovations, trends, and vendors landscape to understand opportunities and ensure the product stays competitive and relevant
• Oversee all facets of benefits realization, continually monitoring and reporting on product success and identifying areas of opportunity or course correction
• Achieve expertise in current state business operations, processes, technologies, and challenges within designated product domain
• Conduct discovery efforts and author business cases to identify opportunities and vet them for inclusion on the product roadmap and corporate strategic plan
• Oversee vendor identification, analysis, and selection
• Partner with enterprise architects on how to best apply technology innovations
• Design future state strategies, business structures, and processes in support of approved initiatives
• Chair regular Steering Committee meetings to review roadmaps, track progress, address challenges, and identify opportunities
• Collaborate with the agile team Product Owners to prioritize backlog and align stakeholder communications
• Perform or coordinate traditional project management activities as needed, such as project planning, business case development, issue & risk management,
• Define and measure key performance indicators (KPIs) to assess benefits realization against business objectives
• Serve as a vital liaison between business stakeholders and ISD, while overseeing delivery activities to ensure they are coordinated, aligned, and adopted to achieve success
• Provide managerial oversight and direction to team members
• Engage other Product Managers on best practices and dependencies

Benefits

• In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay.
• Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service).
• Employees are eligible to participate in the Company’s 401(k) Plan.
• Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage.
• Employees are covered by company-paid disability, basic life insurance and parental leave.
• Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available.
• In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable).
• Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.
• Mortgage Financing Discounts through Pulte Mortgage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED