Senior Product Manager, Conversational AI

Gorgias • New City, NY

326d

About The Position

As a Senior Product Manager, you will drive the development of tools that enable merchants to automate shopper interactions. Your mission: to create a world-class conversational bot that delivers fast, accurate, and personalized responses using state-of-the-art AI technologies. Strategic Leadership: Collaborate with an engineering manager and product designer to define the squad’s vision, set actionable goals, and ensure alignment with the tribe’s broader strategy. Product Ownership: Develop and iterate on a comprehensive product strategy and quarterly roadmap. Prioritize features and deliver measurable outcomes tied to OKRs. Innovative Problem Solving: Design a conversational bot that powers communication across channels like email, chat, and contact forms, used by 100K+ daily users interacting with 7,000+ businesses. Cross-Functional Collaboration: Partner with data scientists, engineers, designers, product marketers, and customers to deliver features that align with the highest quality standards. User-Centric Approach: Deeply understand merchant and shopper needs through qualitative and quantitative research. Gather insights from interviews, surveys, social media, and customer interactions. B2B & B2C Dynamics: Navigate the unique challenges of building tools for merchants (B2B) while enhancing the experience for their shoppers (B2C). This role offers a unique opportunity to shape the future of conversational AI, driving innovation and growth for a product at the forefront of the industry.

Requirements

• Curious, passionate, and entrepreneurial with high technical acumen.
• Strong career progression in product management at a strategic level owning roadmaps.
• Solid analytical skillset using BI tools, SQL, or related coding language.
• Ability to excel in a fast-paced environment, staying organized and providing structure.
• Resourceful when facing ambiguity and thrive on change.
• Obsessed with delivering value to customers based on facts and data.
• Significant and quantifiable impacts on past products worked on.
• Ecommerce industry experience.
• Experience working with business and end consumers (B2B2C).

Nice To Haves

• Experience working with building applications using Large Language Models (ChatGPT, Claude, Llama or equivalent).
• Experience with a helpdesk or customer communications platform.

Responsibilities

• Drive the development of tools that enable merchants to automate shopper interactions.
• Create a world-class conversational bot that delivers fast, accurate, and personalized responses.
• Collaborate with an engineering manager and product designer to define the squad’s vision.
• Develop and iterate on a comprehensive product strategy and quarterly roadmap.
• Prioritize features and deliver measurable outcomes tied to OKRs.
• Design a conversational bot that powers communication across channels like email, chat, and contact forms.
• Partner with data scientists, engineers, designers, product marketers, and customers.
• Understand merchant and shopper needs through qualitative and quantitative research.
• Navigate the unique challenges of building tools for merchants while enhancing the experience for shoppers.

Benefits

• 5-week vacation plus 2 weeks RTT.
• Paid sick leave.
• 6 weeks full remote/year.
• Paid parental leave (16 weeks).
• 50% of public transportation reimbursed.
• MacBook Pro.
• Personal credit card to buy lunches.
• Private health insurance.
• Up to €700 to set up your workstation at home.
• Up to €2000 of learning material and wellness support per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior