Senior Product Manager, Commerce Cloud

Salesforce.com, Inc.•Burlington, MA

46d•$184,000 - $276,100

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce's Commerce Cloud is a market leader in its category, as recognized by Gartner and other analysts. Commerce is one of the most exciting product areas at Salesforce; E-commerce is a fast-evolving category with a dynamic competitive landscape. We are well-positioned to win in the market, with amazing assets in our portfolio (including B2C Commerce, B2B Commerce, OMS, Headless, Payments), a diverse and recognizable customer base of world-class companies, and unwavering executive focus. The Commerce Cloud PM will join our B2C Commerce team working with Engineering, UX, and GTM teams to deliver our vision of Agentic Commerce. The PM will work with research teams and customers to understand the best product we can deliver, help to define the roadmap, author user stories with clearly defined goals and acceptance criteria, and work directly with scrum teams to deliver on that vision. You are: Passionate about high-quality user experience and creating products that engage and delight A patient and persistent advocate for excellence Comfortable leading through ambiguity Able to inspire a diverse and talented team to do their best work in service of a shared vision Strongly opinionated, but you hold your opinions lightly and are quick to adapt to new information and always open to a better answer A pragmatic visionary, comfortable bridging the space between big ideas and down-in-the-weeds details Skilled at navigating multiple priorities and making tradeoffs to deliver the highest value to customers

Requirements

Experience working directly with customers to understand their needs, align their expectations, and balance competing demands.
Hands-on experience authoring concise, clear epics and user stories for an agile engineering team.
Ability to work effectively as part of a distributed remote team.
Outstanding written and verbal communication skills - you will be the face of the product to a diverse range of internal and external stakeholders.
You are energized by deep-dive discussions with architects and engineers on topics like distributed systems, API design, and security protocols. This invigorates you, it doesn't scare you.
Proactive & an agent of change: You don't wait for things to happen. You identify opportunities for improvement and lead others through results and empathy.
4+ years of experience in Product Management, with a focus on security, identity, developer platforms, or large-scale technical infrastructure.
Bachelor's degree in Computer Science, Engineering, or a related technical field.

Nice To Haves

Knowledge of open identity and security standards (e.g., OAuth, OIDC, SAML, FIDO2/WebAuthn, SCIM).
Experience managing products that serve as a platform for other internal or external development teams.

Responsibilities

Own the product vision, understand our customers' and partners' business needs, spot new opportunities, and turn your insights into a roadmap, backlog, and requirements.
Be a "source of truth" for and co-own the success of marketing, sales, channel partners, customer support and other teams that help deliver our products to market.
Work in close partnership with our UX team to turn requirements into world-class design artifacts and with our engineering teams to create technical architecture and actionable work.
Partner with Engineering to deliver the desired functionality to plan, removing roadblocks as they arise.
Continuously prioritize work so that we are always focused on what is most important.
Collaborate closely with other product managers to align features and schedules across our various work streams.
Above all, do all of the little things that are needed in order to iterate and improve the product.