Senior Product Manager- CIAM

GM Financial•Irving, TX

2d•Hybrid

About The Position

The role of the Senior Product Manager at GM Financial is crucial in driving innovation and continuous improvement across the B2C and B2B channels. The Senior Product Manager, reporting to the VP Servicing Systems, will be responsible for defining and leading the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. As a collaborative team player, you will work closely with developers, Conversation designers, marketers, analytics teams and operations leaders to ensure the success of the product. Your expertise in some of GM Financial's key digital consumer channels will make you a recognized advocate for putting the customer at the center of everything we do. In your role as the Senior Product Manager of the GMF Contact Center, you will be responsible for gathering requirements, prioritizing tasks, and executing the product features. Working closely with the other Contact Center product manager, you will accelerate the contact center product portfolio, and with our Analytics teams, you will ensure that the new features are being reported on.

Requirements

Bachelor’s Degree in related field or equivalent work experience required
4-7 years’ experience as a Product Owner/Manager on an Agile Scrum Team required
2-4 years Leadership experience required
Agile Certifications required

Nice To Haves

Conversational AI and contact center experience preferred.

Responsibilities

Understand and articulate the vision, strategic priorities and goals of the organization, translating them into a roadmap of features and enhancements that provide remarkable customer experiences.
Establish and nurture relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of B2C and B2B strategies through stewardship, influence, motivation and change leadership.
Lead the high-level prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results.
Lead planning for the future direction of B2C and B2B channels and features by combining customer needs and insights with quantifiable business cases to establish program roadmaps and strategies that are built on consensus and buy-in from senior leadership.
Lead and nurture a team of direct and/or indirect team members charged with implementing the product roadmap.
Continually monitor competitors and industry developments.
Deep understanding of and experience in product management and software product lifecycle in an agile environment.
Strong knowledge and experience in Scaled Agile Framework (SAFe).
Strong analytical skills, with the ability to assemble and interpret data, create executive summaries and deliver business insights.
Exceptional interpersonal, communication (verbal and written), cross-collaboration and team skills.
Ability to dive into performance measurements with teams to help optimize and find key insights into performance.
Ability to manage multiple projects simultaneously.
Ability to synthesize analytic results into relevant and strategic recommendations.
Ability to understand and explain complex issues and clearly identify and communicate the situation at a high level.
Excellent persuasive and negotiation skills.
Excellent presentation skills.
Excellent skills creating and managing a roadmap of features and enhancements.