Senior Product Manager, Buyer Analytics Experience

Field Nation

4d•Hybrid

About The Position

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Enabling our Buyers to be successful on the Field Nation Marketplace is fundamental to their and our growth. The Senior Product Manager for Buyer Analytics Experiences will introduce insights throughout the product to help our Buyers make informed decisions, improve project outcomes, and optimize their budgets. By delivering actionable insights into cost trends, quality metrics, and project performance, you will help buyers achieve their goals while driving marketplace trust, efficiency, and satisfaction. Your work will strengthen the value proposition of Field Nation, ensuring our marketplace remains a reliable and essential tool for our customers.

Requirements

Experience: 5+ years in product management, with a proven track record of building analytics or data-driven experiences, preferably in a marketplace or SaaS environment.
Data fluency: Expertise in interpreting quantitative and qualitative data, with a strong ability to translate insights into actionable product improvements.
Customer-centric mindset: Demonstrated experience in conducting customer interviews and translating user feedback into impactful product features.
Strong communication skills: Ability to clearly articulate product vision, strategy, and outcomes to diverse stakeholders.
Problem-solving ability: A strategic and detail-oriented approach to addressing challenges and seizing opportunities.
Collaborative leadership: Proven success leading cross-functional teams to deliver high-impact solutions in fast-paced environments.

Responsibilities

Deliver actionable insights by building reporting tools that help buyers monitor and manage costs and quality metrics effectively.
Build intuitive experiences that help our Buyers make great decisions on the marketplace based on insights about their projects.
Lead customer research to understand customer needs, pain points, and opportunities for enhancing analytics experiences.
Translate buyer needs into use cases, and data models that will power reporting experiences.
Define and measure success by setting key performance indicators (KPIs) for buyer analytics and using dashboards to track adoption, engagement, and outcomes.
Be an excellent cross-functional partner to our customer success and marketing teams who will operationalize this tooling with their Buyers via a consultative approach.
Experiment and iterate by designing tests that evaluate the impact of analytics enhancements, driving continual improvement in buyer outcomes.
Develop a roadmap for reducing cost and quality variances throughout the product, leveraging the insights in the report.
Be a champion for buyer insights by advocating for tools and systems that enhance visibility into cost and quality, fostering transparency and trust in the marketplace.