Senior Product Manager, App Orders & Check Out

Shippo

115d • $134,000 - $182,000

About The Position

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more. Shippo R&D is seeking a Senior Product Manager to develop and execute a strategic roadmap for our Label and Rating APIs. The Senior Product Manager is responsible for planning and releasing features and services that enable customers of all types and sizes to fulfill their orders. The scope includes capabilities such as rate shopping, bulk label purchase, hazmat shipping, scheduled pickups, manifesting, and more. Shippo supports rating and labels across more than 40 carrier integrations, packaged under a set of APIs which power shipping workflows for merchants everywhere. You will be a champion for our customers, both shippers and external developers who integrate to our APIs. Your strategy will be driven by customer empathy and business acumen. You will define success metrics rooted in customer adoption and business impact.

Requirements

• 5+ years of Product Management experience
• 2+ years of experience with external-facing API products.
• Proven track record of delivering great products end-to-end from strategy through execution
• Ability to think strategically, prioritize ruthlessly, and execute methodically
• Excellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels and backgrounds
• Willing to wear many hats and collaborate with all levels of the organization.

Nice To Haves

• Experience with eCommerce order fulfillment a plus.
• Experience with parcel carrier integrations a plus.

Responsibilities

• Lead multiple engineering teams to develop enhancements to our label and rating products, as well as API onboarding.
• In partnership with engineering, create and grow a clear abstraction of carrier capabilities.
• Research API customers’ pain points and shipping strategies, and classify how our product does or does not meet their needs.
• Continuously publish research, including competitor announcements, market analysis and trends.
• Develop a long term roadmap for your core product areas backed by the research above.
• Collaborate with other product and engineering teams to build high quality, scalable solutions.
• Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges.
• Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving.
• Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges.

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees