Senior Product Manager, AIOps

PagerDuty

3d•Remote

About The Position

PagerDuty is seeking a Senior Product Manager, AIOps, to join our diverse, customer-focused team building the industry’s best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issues—so human teams can focus on innovation, not firefighting. Events flow into PagerDuty AIOps from production infrastructure, applications, developer tooling, and customer service platforms. Using machine learning and event-driven automation, it detects anomalies and triggers incident workflows to mobilize human responders and specialized AI agents. In this role, you will support the AIOps product, which includes service topology mapping, data enrichment and search, and visualization in our Operations Console. This is an exciting opportunity to solve some of the most compelling and high-value problems for our customers. The ideal candidate will have a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You will work closely with highly collaborative engineers and UX designers while building relationships with go-to-market teams (e.g. marketing, sales, success, support, etc) and enterprise customers. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Requirements

3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS
Experience using api-first development practices to design new products and structure requirements
Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
Track record of building positive working relationships with engineering, UX design and teams outside of product development
Experience working with marketing, sales, and enablement to take a new products to market and driving PLG and SLG adoption post-release
Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research
Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
Proficiency with analytics tools and a track record of data-driven decision-making
Strong customer empathy and a curiosity-driven approach to learning their needs

Nice To Haves

Experience with AI, ML, or Data Science principles
Comfort with SQL or data analysis tools
A bachelor's degree in mathematics, data analytics, or computer science or related technical field
MBA a plus

Responsibilities

Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
Embrace a “product-led growth mindset” to not only deliver customer value but to also to drive adoption and usage
Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs