Senior Product Manager, AI

About the position

As Senior Product Manager for AI, you will lay the foundation for our industry-leading AI/ML capabilities. You will oversee the strategic development of our data infrastructure, unlocking value across both our traveler facing features and data analytics suite. The product you develop will bring delight to travelers at some of the world's largest enterprises and you'll be at the heart of our product strategy and execution. This position requires a customer-centric perspective, a hands-on approach, and the ability to move quickly to meet our ambitious goals.

Responsibilities

• Set the foundation for AI-first features by architecting our data infrastructure in a way that enables advanced analytics, machine learning, and predictive modeling.
• Oversee the implementation of scalable data pipelines and ETL processes, ensuring data reliability, consistency, and integrity.
• Develop industry leading AI functionality to drive efficiency for both travelers and agents, driving a best-in-class travel experience.
• Collaborate with engineering, design, data science and operations team to build personalization into every facet of the experience and help drive delightful customer experiences.

Requirements

• 5+ years of experience in product management, preferably in a SaaS or technology product environment - startup experience a plus.
• Extensive experience designing and implementing data infrastructure solutions, including data pipelines, ETL processes, and data warehouses (e.g., Snowflake, Redshift).
• Strong understanding of data modeling concepts, relational databases, and SQL, with the ability to optimize data storage and retrieval for performance and scalability.
• Deep understanding of AI and machine learning concepts and current market leaders, with the ability to collaborate with data scientists and engineers to develop and deploy AI-driven features and models.
• Understanding of data preprocessing, feature engineering, and model training/validation processes, with a focus on building scalable and reliable AI solutions.
• Proven ability to prioritize and manage multiple projects simultaneously, balancing short-term deliverables with long-term strategic objectives.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Willing and able to work in an open office environment in Palo Alto in a hybrid structure.

Benefits

• Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows.
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents.
• Pre-tax flexible spending account options for health, dependent care and commuter expenses.
• 20 vacation days per year in addition to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown.
• Up to 26 weeks of Parental Leave.
• Monthly cell phone / internet stipend.
• Additional benefits including access to RocketLawyer's online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more.