Senior Product Manager - AI Tools & Intelligent Workflows

StubHub • New York, NY

101d • $175,000 - $270,000

About The Position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In order to enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll be lead our AI Tools & Intelligent Workflows domain and work closely with cross-functional partners to shape strategy, evolve policy architecture, and launch products that drive trustworthy, low-friction buyer and seller experiences. You’ll own strategy and execution for AI Tools & Intelligent Workflows, shaping how StubHub sets fair, effective rules for millions of sellers worldwide.

Requirements

• 3+ years of Product Management experience ideally with end-to-end ownership of components of enterprise SaaS or internal platforms or customer-operations tooling at scaled tech companies.
• Built tooling that scaled complex operations—preferably in ops-heavy, marketplace environments (e.g., Uber, Airbnb, DoorDash)—and improved throughput, accuracy, or cost.
• Shipped platform capabilities such as workflow/rules engines, routing/triage, permissions/guardrails, auditability/observability, and agent-facing UX.
• Comfortable operating in ambiguity; you create clarity, set direction, and drive outcomes in cross-functional settings without waiting for perfect information.
• Strong analytical chops; you define the metrics that matter and dig into data with SQL/Snowflake/Tableau (or similar) to assess performance and run experiments.
• Experience with (or strong familiarity with) LLM-powered products (prompting, evaluation, guardrails, context retrieval) and a pragmatic approach to model selection, safety, and iteration.
• Excellent written specs and stakeholder communication; you break down complex systems into understandable components and drive alignment across teams.

Responsibilities

• Own the Internal Tools strategy and translate it into a measurable, sequenced roadmap that advances the Augment → Automate → Autonomous vision.
• Design and build next-gen internal tooling that combines policy infrastructure and AI, ensuring every manual action fits seamlessly into post-purchase experience.
• Drive near-term adoption of existing tracked workflows—including AI Triage and AI Co-Pilot—by improving UX, reliability, and measurable agent adherence.
• Evolve the platform architecture (routing, rules, permissions, auditability) so we can rapidly launch, test, and scale new tracked workflows.
• Enable guard-railed, one-click actions; automate known decisions, pilot low-risk auto-resolvers and scale based on accuracy.
• Develop adaptive communication tools, including Gen-AI reply generation; progressively move to fully drafted responses where agent involvement is optional.
• Be the thought partner and driver for the Internal Tools space—turn high-level vision into detailed specs, milestones, and crisp trade-off decisions.
• Prioritize upgrades/fixes that deliver immediate impact while laying foundations for long-term autonomy (observability, policy versioning, audit trails, and safety rails).
• Lead cross-functional execution with Engineering, CS/Operations, Design and other teams; manage rollouts, change-management, and agent education at scale.

Benefits

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees