Senior Product Manager – AI/ML Models Platform

PayPal • San Jose, CA

2d • Hybrid

About The Position

At PayPal, real-time, intelligent decision-making is at the heart of how we protect our customers and power global commerce. Our AI Decisioning Platform is the foundational engine that drives critical decisions across fraud, credit risk, compliance, and more — processing massive volumes of data in milliseconds to keep our ecosystem safe and trustworthy. We are seeking a Product Manager to lead the strategy, execution, and evolution of PayPal’s core decisioning stack — focusing on the AI/ML modelling platform. This is a mission-critical role with broad horizontal impact, empowering multiple domains to make faster, smarter, and more scalable decisions. You will drive the reimagination of our AI models platform, and partner with engineering and domain stakeholders to increase decision speed, improve performance, and enable platform-wide innovation.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 6+ years of technical Product Management.
• 2+ years working on Machine Learning (AI/ML), Machine Learning Operations (MLOps), and/or AI infrastructure.
• Bachelor’s degree or equivalent in a relevant field, such as Computer Science.

Nice To Haves

• Experience in building core, risk or compliance platforms.
• Skill sets: analytical, problem solver, strategic planning, leadership, project management and execution, communication with diverse audiences and stakeholders, (written, verbal, and oral)

Responsibilities

• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution.
• Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
• Define and drive the next generation AI modelling platform required to support the growing needs of PayPal.
• Own the investment and roadmap for the platform.
• Build the platform with product development and architecture.
• Maintain and support the platform, ensuring definition and ongoing monitoring of Platform KPIs.
• Be in our users’ shoes and gain a deep understanding of customer experiences and preferences and funnel the requirements to build a scalable infrastructure.
• Create use cases and product requirement documents to articulate desired service features and functionality to the user experience and technology teams for both tactical project delivery and long-term strategic direction of the platform.
• Understand integration needs (internal systems and external); assimilate and synthesize the needs of various stakeholders into a common set of platform capabilities.
• Assess buy vs. build and work with 3rd parties to integrate platform capabilities on a case-by-case basis.
• Lead by influence, with strong execution skills and focus.
• Lead project teams of engineers and designers to ensure that the product platform delivers to requirements and meets business needs.
• Collaborate across business and technical areas to manage all aspects of the platform.
• Present business cases, product roadmaps, and strategies to key stakeholders and executives.

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life.
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees