Senior Product Manager AI Experiences, Support Products

Adobe • San Jose, CA

21h

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We’re looking for a Senior Product Manager to join Adobe’s Experience and Engagement team to help craft the future of intelligent customer support. In this role, you’ll lead efforts to transform our self-service experience – making it seamless, intuitive, and personalized. You’ll build AI-powered solutions with customer context, surface the right solutions in real-time, and help resolve customer issues. Your work will directly impact customer resolution, trust, and satisfaction at global scale. You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.

Requirements

• Bachelor's degree or equivalent with 7+ years of product management experience.
• Expertise in the customer support domain, ideally building AI/ML -powered products.
• Deep customer appreciation, with a passion for solving real user problems!
• Experience leading zero to products as well as scaling mature products.
• Strong technical foresight, with a background in platform and systems thinking.
• Excellent communication, collaboration and influencing skills across technical and non-technical teams.
• A bias for action and the ability to disambiguate problems setting clear direction for the team.
• Data-informed ideas, with experience using metrics to guide decision making and measuring success.
• A builder’s mentality – pushing the boundaries of innovation while delivering business impact!

Nice To Haves

• MBA preferred.

Responsibilities

• Define product strategy, roadmap and execution for your area.
• Bring insights and industry trends to improve the product experience.
• Translate customer needs and business goals into clear, actionable requirements.
• Use data and insights to influence product decisions and our measures of success.
• Partner closely with engineering and design to deliver high-quality products at scale.
• Champion cross-functional alignment and collaboration with partners across the organization.
• Be a strong voice for the customer in all product decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees