Senior Product Manager -Agile

Truist Bank•Atlanta, GA

About The Position

This role is a Senior Product Manager for Client Authentication focused on core platform excellence and onboarding applications to the platform. The teammate will drive meaningful enhancements and resiliency strategies for our cloud-based applications while ensuring continued adherence to Truist standards. They will partner with business and technology stakeholders to assess client authentication needs and define strategies that balance client experience with business outcomes. This teammate will work with Product Owners, Technical Leads, Enterprise Architects and Agile delivery teams to support a robust roadmap and backlog. The Senior Product Manager is a thought leader amongst their team. The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. In this position, the person must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion. NOTE: In some Agile teams, there may be Product Owners/Managers from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team’s results. In rare instances, where the business cannot provide a resource, a Tech resource could step in to fulfill the responsibilities. The ideal candidate will have strong experience working in technologies relevant to the area in which they are assigned, using a Scaled Agile development framework. This person should be able to move fluidly between business stakeholders and technology teams to prioritize the highest value items for delivery. Taking a holistic perspective, this position is responsible for defining the vision and experience across all pieces of the relevant ecosystem within the assigned area of responsibility.

Requirements

Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
Ten or more years of banking, financial services, or other relevant work experience
Five or more years of product, analysis, technology, and/or design experience
Five or more years of leading cross functional teams
Previous experience working as a Product Manager
Equal enthusiasm for high-level strategic planning and tactical daily execution
Experience defining/driving vision of experience programs and/or partnership based programs
Experience defining and delivering large-scale online initiatives
Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
Ability to lead cross-functional teams without formal authority
Comfortable managing concurrent projects in a fast-based, results-driven environment
Comfortable with ambiguity, leading work autonomously, and making independent decisions
Excellent skills in presentation, facilitation, communication, and negotiation
Experience defining/driving vision of experience programs and/or partnership based programs
Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision

Nice To Haves

Master’s degree in business, engineering, design, or technology field; banking or financial management education
Experience working with distributed teams (onshore/offshore)
Certified SAFe® Product Owner/Product Manager (or equivalent)

Responsibilities

Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment’s financial needs.
Be an expert with respect to the competition, industry trends, and changing customer needs. Demonstrate thought leadership and champion the business vision across the company.
Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.
Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.
Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.
Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
Partner to set Pricing and ensure billing follows all associated processes and procedures.
Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
Work with Readiness to create client and teammate facing content.
Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.
Attend Agile ceremonies, as applicable.
Mentor other Product Managers on product management practices.

Benefits

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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