Senior Product Manager, Agentic Payments (Digital Labs)

American Express•New York, NY

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are seeking a Senior Product Manager to drive the development and delivery of Agentic Payment capabilities for our Card Members. This Senior Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across various channels. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust. How will you make an impact in this role? Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Payment experiences Partner closely with Network and Product teams to define and champion industry standards and protocols for Agentic Payments Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders. Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution. Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities. Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

Requirements

5+ years of experience leading product initiatives in payments or financial technology, with a strong understanding of AI-enabled products and emerging digital commerce trends
Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
Proven people leadership experience, with the ability to coach and inspire cross-functional teams
Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution
Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
Willingness to be creative within the bounds of the highly regulated financial services environment

Responsibilities

Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Payment experiences
Partner closely with Network and Product teams to define and champion industry standards and protocols for Agentic Payments
Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed
Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.
Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities