Senior Product Manager, Agentic AI

Wayfair LLC•Boston, MA

74d•$161,000 - $172,500•Hybrid

About The Position

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 15 million items across home furnishings, decor, home improvement, housewares, and more. Suppliers are crucial partners in enabling Wayfair's mission. The Global Supplier Technology team builds end to end solutions for our Suppliers and Sales teams as well as the underlying foundational data platform & Machine Learning capabilities. One of Wayfair's 5 pillars for success, and a key strategic differentiator w.r.t competitors, is our tight partnership with Suppliers, Advertisers & Business customers. We believe Agentic solutions can take this partnership, and therefore our business, to the next level. We are looking for a Senior PM who is both a visionary and a master executor to drive 0 to 1 Agentic products to uplevel our relationship with Suppliers, Advertisers & Business Customers. This leader will have a massive impact touching nearly all aspects of operating our massive eCommerce business. Success will take the form of driving core metrics that drive both Wayfair's top line and bottom line including but not limited to making Wayfair more price competitive, improving our speed, reducing return & incident rates, growing our high-margin Ads business and building loyalty with our most valuable Business customers. As a PM leader for this space, you will define the long term vision and opportunity for this role as well as the multi cycle roadmap and are responsible for bringing this product to life as well as scaling it. You will drive this product through the three phases of growth: Foundational Automation → Proactive Intelligence → Autonomous Orchestration. You will partner closely with engineering, science and commercial teams to bring your product vision to life.

Requirements

Bachelor's Degree with strong academic record (strong preference for technical/ engineering backgrounds)
5+ years of product management experience, including recently demonstrated AI-enabled impact.
Deep familiarity with LLMs (e.g., GPT, Claude, Mistral), prompt engineering, embeddings, and GenAI workflows is essential. This position demands someone who is truly immersed in AI, actively engaging with and leveraging these tools to drive innovation.
Experience with AI evaluation, hallucination mitigation, or RAG pipelines
Translate complex AI concepts (e.g., embeddings, prompting strategies, vector search, eval frameworks) into usable, testable product features
Strong technical background with a passion for breaking down challenging problems
Excellent analytical skills with demonstrated experience turning data into actionable insights
Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams, especially ability to partner with engineering teams and explain technical terminology to non-technical audiences
Deep understanding of business strategy and metrics
Positive, people-oriented, and energetic attitude

Responsibilities

Own the product vision & roadmap for the Sales Agentic Ecosystem across our sales and account management teams focused on Suppliers, Advertisers & Business Customers; sequence work to deliver near-term value while building toward the long term vision of autonomous orchestration.
Own roadmap planning and manage execution with dedicated Engineering, Machine Learning Science, Experience Design, and Data Science teams.
Own key build vs. buy decisions and drive leadership alignments.
Evolve our strategy as we learn and adjust our business goals, and work cross-functionally to continually improve velocity of insights and experimentation.
Define product requirements in collaboration with cross-functional teams across departments, including Advertising, Supplier Technology, B2B, Pricing, Supplier CRM and other teams..
Partner with the engineering team to drive timely and smooth execution through sprint rituals like grooming, planning and retrospective.
Influence the evolution of Wayfair's strategy for agentic workflows.

Benefits

Paid Holidays
Paid Time Off (PTO)
Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
Life Insurance
Disability Protection (Short Term & Long Term Disability)
Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
Caregiver Services
401K Matching (Employee Matching Program)
Tuition Reimbursement
Financial Health Education (Knowledge of Financial Education - KOFE)
Tax Advantaged Accounts
Family Planning Support
Parental Leave
Global Surrogacy & Adoption Policy
Rewards & Recognition
Global Employee Anniversary Awards
Paid Volunteer Work
Employee Discount
U.S. Bluebikes Membership
Global Pod Outings
Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments