Senior Product Lead

WillowTree-posted 4 months ago
$100,000 - $128,000/Yr
Full-time • Mid Level
Durham, NC
1,001-5,000 employees
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Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

  • Build strong, trusting relationships with key client stakeholders, gaining credibility as a 'trusted advisor'
  • Lead client discussions around product vision and end-user needs
  • Elicit requirements and manage complex requirement backlogs that consider multiple platforms
  • Build a shared understanding of product requirements among all stakeholders (internal and external)
  • Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
  • Facilitate conversations around scope management and feature prioritization
  • Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
  • Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
  • Lead technical discussions with engineers to help define system architecture and data flows to guide feature development
  • Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
  • Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
  • Manage and document technical dependencies and API needs
  • Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
  • Mentor other Product Leads, informally or formally
  • 5+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position
  • Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.
  • Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
  • Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance
  • Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds
  • Experience in driving product vision, go-to-market strategy, and UI/UX discussions
  • Ability to quickly spin up on new technologies and understand constraints and platform-specific risks
  • Robust documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, flow diagrams, API documentation, and other requirements documentation methods
  • Strong technical acumen with a deep understanding of product development processes from concept to product launch and frontend and backend technologies (i.e., web/native apps, APIs, databases)
  • Proven track record of facilitating scrum ceremonies (i.e., Stand-up, Refinement, Sprint planning, Retrospectives) to drive successful software development cycles
  • Demonstrated expertise in leading the kick-off of new features and designs, resulting in efficient project implementation and stakeholder satisfaction
  • Excellent user experience, intuition, and ability to develop empathy for users of your product
  • Experience as a mentor and leader who creates a safe environment where all ideas are welcomed and considered
  • Agency or consulting experience with a variety of clients and industries
  • An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
  • Experience with product research and strategy
  • Knowledge of UI/UX platforms and design thinking
  • Certified ScrumMaster and/or Certified Scrum Product Owner
  • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more!
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