Intercom-posted 2 months ago
Full-time • Senior
Hybrid • Dublin, CA
501-1,000 employees
Professional, Scientific, and Technical Services

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

  • Build the systems that power Intercom's flagship AI products, primarily using our ML Python tech stack and occasionally working on our Rails app.
  • Work alongside our ML Scientists to bring proof-of-concept code to production, ensuring it's robust and scalable for real-world use.
  • Partner with product teams outside of our group to shape the best AI-powered product experience for our customers.
  • Contribute to all phases of software development including ideation, prototyping, implementation, and testing.
  • Play an active role in the hiring, mentoring, and career development of other engineers.
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.
  • 5+ years of experience shipping high-quality products.
  • No ML experience required; excellent software engineering skills are sufficient.
  • Demonstrate significant impact in previous work.
  • Strong technical fundamentals and a willingness to learn.
  • Deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript).
  • Strong willingness to fight for good outcomes.
  • Bias towards progress over perfection.
  • BSc in Computer Science, Maths, Statistics, or related discipline.
  • Previous experience in data analytics or a statistical role.
  • Competitive salary and equity in a fast-growing start-up.
  • Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen.
  • Regular compensation reviews to reward great work.
  • Pension scheme with a match up to 4%.
  • Life assurance and comprehensive health and dental insurance for you and your dependents.
  • Flexible paid time off policy.
  • Paid maternity leave and 6 weeks paternity leave for fathers.
  • Cycle-to-Work Scheme with secure bike storage.
  • Standard MacBooks provided, with Windows available for certain roles.
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