Senior Product Designer

M&T Bank • Baltimore, MD

11d

About The Position

As a Senior Product Designer on the M&T Experience Design & Innovation team, you will lead the creation of secure, unified digital identity experiences across the enterprise. Your work will begin with the consumer retail experience, setting the foundation for enterprise-wide transformation and guiding the Northstar strategy for all lines of business. This role requires a strategic mindset—designing solutions for immediate consumer needs while planning for scalable, long-term impact across the organization. The M&T Experience Design & Innovation team is a multidisciplinary group dedicated to transforming digital experiences across the enterprise. We champion customer centricity and innovative design, driving enterprise-wide change through curiosity and collaboration. Within this team, Enterprise Experience Design leads the vision for identity solutions that prioritize security, operational efficiency, and a unified customer experience. We guide cross-functional teams in tackling CIAM and enterprise login challenges, and continually advance our design toolkit to deliver simple, connected solutions that help customers achieve their financial goals.

Requirements

• Bachelor’s degree in UX Design, HCI, Industrial Design, or related field; or equivalent experience (minimum 7 years combined education and/or relevant product design work experience).
• At least 3 years of product/UX design experience, ideally with enterprise platforms, or security-focused environments.
• Demonstrated expertise in authentication, identity management, regulatory compliance, and accessibility standards.
• Proficiency in design and prototyping tools (Figma, Adobe, Sketch, InVision) and best practices for desktop, mobile, and web applications (JIRA, Confluence).
• Strong portfolio showcasing user-centered design, including use cases, flow diagrams, prototypes, scenarios, and wireframes.
• Experience designing for diverse digital and non-digital channels, supporting the full product lifecycle from vision to iteration.
• Ability to mentor others, collaborate cross-functionally, and lead workshops using tools like Miro and Webex.
• Skilled at navigating ambiguity, building stakeholder relationships, and promoting inclusive design.

Nice To Haves

• Master’s degree in a related field.
• Experience working in the financial industry.
• Collaborative experience with Product Managers, Designers, and Marketers.
• Advanced proficiency in industry best practices for digital applications and accessibility standards.
• Experience supporting product development from vision through launch and iteration.
• Experience in financial services industry a plus

Responsibilities

• Lead design for enterprise digital transformation, starting with consumer and scaling across business lines.
• Drive design efforts for retail initiatives, setting strategic direction and standards that guide the Northstar vision across the enterprise.
• Design CIAM solutions (MFA, password, login, unified account management).
• Align design work with Northstar strategy and modernization goals.
• Execute phased design, adapting solutions for multiple business areas.
• Collaborate with product owners, developers, and vendors.
• Ensure compliance with privacy, regulatory, and internal standards.
• Envision and design end-state experiences that meet business goals and user needs, informed by research.
• Utilize user-centered design methods throughout the product lifecycle to define deliverables and bring experiences to life.
• Mentor other Product Designers and build knowledge of design thinking among product teams.
• Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.
• Perform user/customer research in partnership with the Experience Research team.
• Communicate rationale and collaborate with cross-functional peers.
• Promote an environment that supports belonging and reflects the company brand.
• Maintain internal control standards, including timely implementation of audit points and regulatory issues as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees