Senior Product Designer

American Express•New York, NY

7d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, we’re on a mission to build new ways to connect with users that are meaningful and relevant. As part of the Internal Data Tooling team, we enable innovation, accelerate agility, and empower our customers through our digital products and experiences. It is the responsibility of our Product Designer to build superb branded journeys, establish design thinking processes that drive outstanding digital experiences and implement accessible standards. They will a play crucial role in ensuring American Express remains “The Most Respected Service Brand” in the world.

Requirements

7+ years UX / Interaction experience.
Exceptional skills in ideation, sketching, wireframing, and user flows.
Strong portfolio showing examples of complex design execution highlighting your end-to-end design process from concept through pixel-perfect designs.
Proficient implementation of design grids, grid nesting, wrappers and containers into design practice.
Expert oral/written communication, interpersonal, and presentation skills.
Analytical approach to complex problems and ability to organize complex information into easy to understand groups.
Ability to multitask, work both independently and collaboratively, and proactively seek feedback.
Demonstrated skills applying user interface design best practices and user research methodologies such as inclusive product development, and systems design.
Proficient in Figma
Proficient in responsive web design
Good time management skills and a self-starter who can prioritize and deliver on time.
Understanding of lean/agile product development methods.
Ability to learn quickly and be a design evangelist.

Responsibilities

Elevate the overall quality of UX/UI design of the digital experiences for Enterprise Data Platforms.
Use Design System components in product designs. Provide input, raise issues and request improvements to the library.
Constantly share base of expertise with others, mentoring associate designers in developing foundational craft knowledge.
Share work and meet regularly with Director and other product designers to gain insights, feedback, and drive cross-team collaboration.
Empathize with users by observing and analyzing research labs.
Connect with our internal partners to understand business goals.
Partake in resource gathering exercises such as design and content audits, competitive analysis, and business partner interviews.
Participate in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises.
Synthesize user needs and business objectives to formulate testable prototypes and validate our hypotheses.
Ideate and prototype in both hi- and lo-fidelities using, pen and paper, and digital tools.
Build any required supporting documentation such as user flows, personas, service blueprints, etc. in accordance with UX standard processes.
Collaborate with your fellow designers, UX writers, UX researchers, Design managers, product owners, and engineers to translate product requirements into useful and usable experiences ensuring adherence to design best-practices and brand consistency.
Be a passionate advocate for the users!
Have a positive attitude, open mind, and a desire to collaborate and learn.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities