Senior Product Designer

Gorgias•New York City, NY

About The Position

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: Quality: conversations that feel authentic and on-brand. Experience: effortless shopping from chat to checkout. Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. About the Design Team at Gorgias At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat). We're now looking for a Senior Designer to help us optimize and scale our product experience through data-informed UX design. This is a high-impact role focused on accelerating product-led growth by improving onboarding, activation, conversion, and expansion.

Requirements

A portfolio that shows measurable outcomes
4+ years of product or growth design experience, ideally in SaaS or B2C environments
Advanced Figma skills and familiarity with modern prototyping workflows
Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
Deep understanding of product metrics and how UX drives conversion
Bias for action, you ship fast, test ideas, and iterate based on results
Direct communication style and ability to influence cross-functional teams
Passion for design systems, experimentation, and delivering user value

Nice To Haves

Experience working in a product-led growth company
Familiarity with AI-first design tools like Lovable, V0, or Cursor
Experience designing for freemium or tiered subscription models

Responsibilities

Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
Identify friction points across the user journey using data, research, and product signals
Own UX for growth experiments from concept to shipped experience
Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
Translate product and business goals into intuitive, impactful UX
Balance rapid iteration with exceptional UI craft and polish
Influence product strategy with a data-driven, test-and-learn mindset

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
We provide private health insurance and retirement pension
Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

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