Senior Product Designer

Zendesk • Washington, NV

1d • $158,000 - $238,000 • Remote

About The Position

We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi-channel business workflows through the Zendesk Platform. In this role, you’ll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction. You’ll build powerful data tools and structures to support complex, integrated workflows—helping our customers smoothly manage processes like product returns, asset allocation, and subscription management. You’ll work closely with product managers, engineers, and cross-functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization. We’re especially interested in someone with experience designing for enterprise SaaS platforms. A strong understanding of enterprise workflows and employee-focused experiences will set you up for success.

Requirements

• 5+ years of experience in product design with a strong portfolio showing growth-focused work
• Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
• Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
• Strong expertise in interaction design, information architecture, and systems thinking.
• Proficiency in Figma, prototyping tools, and usability testing methods.
• Ability to navigate complexity and create scalable, user-friendly solutions.

Responsibilities

• Define and refine user journeys for employees, managers, and service teams.
• Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed