Senior Product Designer

ChargerHelp • CA

155d • $140,000 - $170,000

About The Position

ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform, and Learning & Development to prepare the next generation of EVSE technicians. We pride ourselves on being a trusted partner within our industry. In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us, you’ll be part of a dynamic team of skilled electricians and technicians leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.

Requirements

• Methodical, detail-oriented, and self-directed working style.
• Have worked on complex workflows, enterprise SaaS, or highly technical products.
• Experience with Figma, prototyping tools, and user research methodologies.
• Demonstrated success with and passion for working with diverse teams.

Nice To Haves

• Experience on small product teams (2-5 engineers).
• Interest in electric vehicles and climate tech.

Responsibilities

• Deliver exceptional user experiences that set the standard in the EV charging industry.
• Partner directly with engineering teams to design and enhance user interfaces that bring SaaS and Consumer best practices to the EV charging industry.
• Lead user research and usability testing to validate design decisions and continuously improve our products.
• Design intuitive interfaces for complex EV charging data that transform technical information into actionable insights for both remote operations and field technician teams.
• Implement best practices for information architecture, interaction design, and accessibility across all user touchpoints.
• Work hands-on across the complete design process from user research through final implementation and iteration.
• Develop and maintain a comprehensive design system that ensures consistency across web and mobile applications.
• Create reusable components and design patterns that accelerate development while maintaining design quality.
• Establish design standards, guidelines, and documentation that enable the entire team to make consistent design decisions.
• Bridge the gap between design vision and technical implementation through close collaboration with engineering.
• Take end-to-end ownership of specific product initiatives from conception to launch.
• Create and maintain written documentation to support design decisions, including in PRDs, feature requirements, and acceptance criteria.
• Conduct competitive analysis and user interviews to inform product roadmap decisions; guide discovery sessions that validate assumptions and identify opportunities.
• Represent user needs in product-related conversations throughout the company, taking into consideration technical constraints and business priorities.

Benefits

• Basic Health Insurance: Medical, Dental, and Vision.
• Paid Time Off and Sick Leave.
• Mileage reimbursement.
• Company Equity.
• End of Year Holiday Week Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees