Senior Product Designer, Training

Rover.com • Seattle, WA

2d • Onsite

About The Position

Rover is seeking a Sr. Product Designer, Training to join our growing Product Design team in Seattle, WA. In this role, you’ll lead design for our Training experiences end-to-end—balancing customer needs, trainer workflows, and operational requirements to create a trusted, effective, and delightful training experience.

You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.

As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements.

You’ll work closely with product, engineering, research, and business partners to define problems, explore solutions, and ship improvements that make it easier for pet parents to get the right help and for trainers to deliver great outcomes. This is a highly collaborative role where you’ll bring strong craft, systems thinking, and a bias toward learning through testing and iteration.

Requirements

• 5+ years of experience in UX/Product design.
• Track record of proven customer and business outcomes.
• Proficiency in design tools like Figma and other prototyping software.
• Experience across various UX design platforms, including web, mobile web, and native apps.
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
• In-depth knowledge of UX research methodologies and a strong partnership approach with our growing UX Research team.
• Advocacy for lean design processes.
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
• Commitment to producing high-quality, polished, and professional work.
• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
• Proactive in identifying opportunities and proposing solutions within the team.

Nice To Haves

• Experience with a two-sided marketplace
• Experience with search platforms

Responsibilities

• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
• Partner with our UX Research team to conduct user research and usability testing throughout the product life-cycle, ensuring a seamless user experience.
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
• Create engaging customer experiences from concept to engineering-ready deliverables.
• Work collaboratively with fellow designers to develop and refine our design system.
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.
• Act as a mentor to more junior designers and team members.

Benefits

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in person and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees