Senior Product Designer - Store Back of House Technology

REI (Recreational Equipment Inc.)•Seattle, WA

About The Position

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. This role contributes to REI’s success by shaping the end‑to‑end experiences for store teams and by deeply understanding operational complexity and translating it into intuitive, efficient, and well‑crafted digital products. This role will work closely with product managers, engineers, program managers, and store partners to deliver solutions that make daily store work simpler, faster, and more reliable. This is a senior individual contributor role with high ownership, broad influence, and the opportunity to define where design has the greatest impact across store operations. Store Back of House technology directly impacts how efficiently and confidently store teams do their jobs every day. This role’s work will improve operational clarity, reduce friction, and help store teams focus on what matters most—serving customers. This role will have the chance to shape foundational systems, influence long‑term product strategy, and raise the bar for design quality across store technology.

Requirements

6+ years of experience in product design, service design, UX design, or interaction design for complex digital products
Strong end‑to‑end design skills across discovery, interaction design, visual design, and prototyping
Experience designing operational, enterprise, or workflow‑heavy tools (retail, logistics, supply chain, or similar domains strongly preferred)
Proven ability to simplify complex systems into intuitive user experiences
Ability to plan and conduct user research and data to build a strategic point of view
Comfort working with ambiguity and influencing cross‑functional partners without formal authority
Strong storytelling and communication skills—able to clearly explain design decisions and rationale
Experience collaborating closely with product managers and engineers in agile product teams
Experience leading product direction and strategic thinking.
Deep understanding of design and prototyping tools such as Figma
Adept at utilizing design systems, best practices, accessibility guidelines, and human-centered design methodologies.
Ability to communicate complex interaction concepts clearly and persuasively to different audiences.
Strong organization, attention to details and time-management skills
A portfolio demonstrating excellent UX design skills for solving complex problems with clear results.
Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience.

Nice To Haves

Experience designing for retail store operations, inventory management, fulfillment, or labor tools
Experience conducting in‑context or field research with frontline users
Familiarity with design systems at scale and contributing to shared component libraries

Responsibilities

Leads UX and product design for one or more critical Back of House store technology products, from discovery through delivery and iteration
Translates complex operational workflows (inventory, fulfillment, tasking, labor, tools) into clear, usable, and scalable digital experiences
Drives human‑centered design practices by partnering closely with product and engineering throughout the product lifecycle
Communicates design intent through journey maps, service blueprints, workflows, wireframes, prototypes, and high‑fidelity designs
Advocates for design‑led decisions by clearly articulating user needs, tradeoffs, and recommendations to stakeholders at all levels
Contributes to and help evolve shared design systems, patterns, and standards to ensure consistency and quality across store tools
Balances strategic thinking with hands‑on execution, owning problems from concept to shipped experience
Continuously learns from store teams through research, field visits, usability testing, and feedback loops
Applies a data-driven approach to define an experience which integrates user feedback and business requirements.
Fosters REI’s culture, values and principles while setting new standards in executional and operational excellence. Defines design POV, standards and north star in collaboration with product, marketing, and engineering teams.