Senior Product Designer - Loyalty Tech (REMOTE)

DICK'S Sporting Goods

12d•$95,200 - $158,800•Remote

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products. In this role, you’ll lead design withing the Loyalty Tech product team. You’ll partner across technology portfolios and business stakeholders to shape how the end-to-end loyalty experience comes to life for athletes—joining, earning, redeeming, and staying engaged. The right candidate will bring acute organizational and communications skills to guide and align partner—turning complex problems into elegant systems and solutions. The work is equal parts craft and rigor—designing for trust and clarity while driving outcomes like enrollment, activation, repeat engagement, and lifetime value. You’ll play a key role in how loyalty experiences come to life for athletes. As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including: Team Forming As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies. Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team. Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business. Discovery Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems. Experimentation Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth. Data-Driven – leveraging mixed methods data insights to drive decision making Development This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process. Feedback You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team. Leadership You are beginning to expand your influence outside of the team, actively coaching and providing mentorship to more junior product designers. You are also working closely with your manager regarding your leadership path to explore opportunities in people management across multiple products or expertise in product design applied to the practice and portfolios.

Requirements

Advanced understanding of Product Design
A lean product mindset rooted in experimentation
Success in defining a cohesive research strategy
Strong written and verbal communication skills
Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups
Ability to balance business objectives & customer needs
Demonstrated success defining & launching complex products
Strong deductive reasoning skills
Curious attitude and desire to learn
Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Experience with generative research methods
Advanced level use of problem-solving frameworks (must be able to demonstrate)
Understanding of software development lifecycle
Knowledge of lean product management
Ability to influence cross-functional teams without formal authority
Ability to know when to pivot or persevere based on data and learnings
Portfolio of work, demonstrating a human-centered design process

Responsibilities

Actively coaching and mentoring other product designers and cross-functional peers
Using evidence-based influencing skills
Conducting stakeholder identification workshops and create stakeholder map by product
Facilitating stakeholder engagement and interactions for HCD enablement
Translating stakeholder knowledge into inputs to discovery
Improving business proficiency through partnership with stakeholders
Effectively explaining 'why' discovery / experimentation are needed
Defining the discovery strategy in support of the product domain
Conducting research discovery to define problems
Applying mixed methods research practices
Identifying the right problems using problem discovery frameworks
Prioritizing problems to be solved
Testing and learning through lean experimentation
Identifying patterns in data and build expanded research models in partnership with Product Management
Storytelling enthusiast and design-thinking influencer
Following industry trends and retail concepts that can inspire innovative product thinking
Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)
Understanding the macro-level journey of the product and cross-team dependencies
Utilizing visual design principles applied to UI design
Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Leveraging Homefield to create UI designs
Participating in sprint planning to support research / design / development
Gathering feedback to inform behavioral trends
Monitoring metrics to understand usage trends
Building discovery objectives and goals in collaboration with key stakeholders
Combining quantitative + qualitative data to tell the story of the product
Improving data proficiency through partnership with the D&A team