Senior Product Designer II, Service Hub

HubSpot

21h

About The Position

HubSpot is looking for a Senior Product Designer II to lead the calling experience for sales and service reps across HubSpot. In this role, you’ll help reps deliver great customer experiences by designing powerful, easy-to-use tools for every step of the calling journey.
You’ll be part of the Omnichannel team, which shapes how front-office teams communicate with customers across calling, email, messaging, and third-party integrations — ensuring these experiences feel consistent and connected across HubSpot.

Requirements

• Turn complexity into clarity: your excel at turning complex, multi-surface workflows into clear, intuitive experiences that scale without losing quality.
• Strong cross-functional partnership: you’re comfortable working closely with Product, Engineering, and Design partners across multiple teams, building trust and momentum through collaboration.
• Influence without authority: you can align partners around shared goals, advocate for the customer experience, and help teams converge on cohesive solutions— even when ownership is distributed.
• End-to-end product thinking: you think beyond individual screens to consider workflows, edge cases, integrations, and long-term implications across the product ecosystem.
• Customer-centered decision making: you ground your work in real customer needs and rep workflows, using research, feedback, and data to guide tradeoffs and priorities.
• Rapid exploration and iteration: you use prototyping and testing to explore ideas quickly, learn early, and improve designs based on what actually works for users.
• Clear communication: you explain your thinking clearly, share context generously, and lean into direct communication when there’s friction or uncertainty.

Responsibilities

• Design world-class tools: design and evolve the end-to-end calling experience for sales and service reps, ensuring every conversation feels seamless, intelligent, and connected.
• Lead cross-hub experience strategy: partner with cross-functional teams across Sales Hub and Service Hub to define shared goals, align on roadmaps, and deliver cohesive calling experiences across products.
• Simplify complex workflows: identify and resolve friction in channel setup, channel switching, and daily calling by designing solutions that reduce inconsistencies and eliminate manual workarounds.
• Design smarter call workflows: partner with Product and Engineering to bring customer context and automation into calls, helping reps prepare, stay focused, and follow up with less effort.
• Prototype, validate, and iterate: use research, usability testing, and rapid prototyping to explore ideas, validate decisions, and improve experiences based on real rep behavior.
• Advocate for the customer experience: surface customer insights, build alignment across teams, and influence decisions to ensure calling and messaging experiences remain cohesive as HubSpot scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees