Senior Product Designer II (L6) - Agentic

Instacart • New York City, NY

3d • Remote

About The Position

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Agentic team drives AI-powered solutions for Enterprise and Third-Party partners, transforming the retail and grocery ecosystem with cutting-edge technology. Our mission is to shape the future of food technology, empowering users with innovative tools to achieve efficiency, engagement, and greater convenience. As a Senior Product Designer, you will lead the design and execution of AI-powered consumer and enterprise experiences, including a consumer-facing intelligent agent that assists with weekly shopping and family meal planning and third-party connector agents that extend Instacart’s capabilities into external platforms. Leveraging advanced AI technologies, you’ll transform highly complex systems into intuitive, habit-forming solutions that deliver trust, clarity, and meaningful value to users. Join a team that values curiosity, experimentation, and collaboration as we redefine how technology serves the needs of businesses and consumers in the grocery space.

Requirements

• 6–8+ years of product design experience, with a portfolio showcasing successful end-to-end design projects, including problem framing, user research, and delivering measurable results.
• 2+ years of specialized experience designing for AI systems, particularly conversational AI, LLM-driven tools, or intelligent workflows.
• Portfolio must include at least one AI-specific case study demonstrating problem-solving for conversational UI, commerce/retail, or enterprise tools.
• Proficiency with Figma and rapid prototyping tools for testing and validating design concepts.
• Demonstrated success collaborating closely with Product, Engineering, and Data/ML teams to ship and iterate on complex, high-impact features.
• Fluency in conducting usability studies, interpreting insights, and turning findings into actionable design refinements.
• Strong ability to influence diverse stakeholders, pitch compelling design strategies, and align with both internal and external partners.

Nice To Haves

• Experience managing agencies, enterprise partners, or collaborative co-development efforts.
• Background in designing for AI transparency, ethics, and governance, with experience creating frameworks for explainability, feedback loops, and user control.
• Familiarity with conversational AI frameworks, multimodal experience design, signal processing, or real-time recommendation systems.
• Knowledge of scaling design systems across enterprise or global platforms.

Responsibilities

• Design next-generation AI experiences: Create and iterate on a consumer-facing AI agent to assist with grocery shopping, personalized meal planning, and managing dietary needs. Integrate features such as recipe recommendations, optimized shopping lists, ingredient substitutions, and historical insights.
• Build external-facing connectors: Partner with platforms to develop connector agents that expand Instacart’s reach while ensuring the brand is represented cohesively and effectively.
• Collaborate with multidisciplinary teams: Work closely with Product, Engineering, Machine Learning, and Data Science teams to seamlessly integrate large language models (LLMs), multimodal interfaces, and predictive algorithms into accessible, scalable solutions.
• Drive trust and usability: Create scalable design systems emphasizing AI transparency, trust, explainability, and user feedback mechanisms to maintain ethical and responsible AI interactions.
• Conduct research to inform design: Lead user research, usability testing, and behavior analysis to turn insights into actionable design improvements and frictionless, habit-forming workflows for shopping and meal preparation.
• Push the boundaries of innovation: Solve complex challenges like multi-input/multimodal interfaces and design adaptive systems that foster trust, efficiency, and joy in daily routines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed