Senior Product Designer, Delivery & Fulfillment (Remote)

ezCater • Boston, MA

7d • $146,000 - $187,000 • Remote

About The Position

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. As Senior Product Designer for Delivery & Fulfillment on the Supply side, you’ll sit at the heart of how we deliver food for work on-time, in-full, every time. You’ll work across two tightly connected areas: Delivery: Driving a best-in-class delivery experience for our customers, catering partners, drivers, and internal team members. Fulfillment: Reducing friction in the fulfillment journey by lowering customer contact, enabling proactive interventions, and supporting internal teams with better tools and workflows. You’ll partner closely with Product, Engineering, Operations, Research, Analytics, and Support to continuously improve the Delivery & Fulfillment experience, translating frontline insights into clear, outcome-focused problem solving and durable product improvements, while staying grounded in the realities our partners and internal teams navigate every day. You’ll report to the Senior Design Manager, Supply and be a key design partner to the Delivery & Fulfillment pods.

Requirements

• 5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design.
• Experience designing for complex, multi-step journeys, ideally in areas like logistics, delivery, fulfillment, operations tools, or multi-sided marketplaces.
• A track record of shaping what teams work on, not just how it looks, helping pods move from shipping tickets to solving clearly framed problems with measurable outcomes.
• Comfort working closely with Operations, Support, and other non-tech partners, and translating their frontline context into product strategy and design decisions.
• A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance.
• Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools. You keep up with the latest tools and are willing to share your knowledge with the team.
• Experience designing with and contributing to a robust design system.
• A detailed portfolio that showcases: How you’ve tackled complicated, multi-stakeholder problems. How your process moves from discovery through launch and iteration. The customer and business impact of your work (ideally including operational or reliability improvements).
• Strong storytelling and communication skills that show you can explain complex flows and tradeoffs in ways that resonate with both technical and non-technical partners.
• Well-developed collaboration and facilitation skills. You’re as thoughtful about how teams work together as you are about the pixels.
• A sharp mind, a soft heart, and a large funny bone.

Responsibilities

• Shape product outcomes across Delivery & Fulfillment.
• Define and refine problem spaces with Product and Ops partners, framing work around clear customer, partner, and business outcomes (e.g., on-time/in-full rates, contact rate, driver success) rather than a backlog of requests.
• Lead discovery that’s grounded in the field by partnering with Ops, Support, and Research to understand the realities of delivery and fulfillment: shadow team members, review tickets and calls, synthesize qualitative and quantitative data, and use those inputs to shape roadmaps and design decisions.
• Design for multiple users and surfaces at once by creating experiences that work across customer-facing surfaces, partner tools, internal tooling, and driver flows. Ensure handoffs between these users and tools feel intentional, not accidental.
• Raise the bar on interaction, systems, and visual design by using Figma to craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so delivery and fulfillment experiences feel consistent, scalable, and accessible.
• Use data and experimentation to guide iteration to collaborate with Analytics and Product to define metrics, design experiments, and interpret results. Use data and research to decide when to iterate, when to pivot, and when to invest in foundational UX improvements.
• Facilitate alignment across disciplines and pods to run workshops, critique sessions, and working sessions that help pods frame problems, explore divergent options, and converge on impactful solutions. Bring Delivery & Fulfillment partners along with clear storytelling and artifacts.
• Champion inclusive, accessible experiences to ensure our tools and flows work well for diverse customers, catering partners, drivers, and internal teammates, across devices, environments, and constraints. Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases.

Benefits

• Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees