Senior Product Designer, Customer Studio

Hightouch • San Francisco, CA

15d • Remote

About The Position

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Why this role matters
You'll be designing the core platform that powers Hightouch's business. Our Customer Data Platform (CDP) is our biggest revenue driver and the foundation that everything else is built on. This is high-value, high-impact work at enterprise scale.
You'll work across multiple products in our Customer Studio realm (our no-code data activation suite). These products serve marketing and growth teams at companies like Spotify, Ramp, and Domino's, handling billions of data points and powering mission-critical workflows.
The opportunity here is broad ownership across a mature, essential product suite. You'll be solving complex problems around data warehouse performance, real-time audience syncing, analytics and experimentation, access control, and change management at scale. Your work directly impacts our largest enterprise customers and shapes how thousands of users interact with their data every day.
The design team
We're a lean team (currently 6 product designers) spanning coast to coast, all remote-first. You'll grow faster here because we don't have layers of process or bureaucracy slowing you down. You ship. You learn. You iterate. Repeat.
How we work:
Weekly crits: Bring your work, get constructive feedback from relevant stakeholders.
Design jams: We jam on the big stuff as a team (color palettes, new patterns, practice retros).
Design system: We've invested in our system since day one. Expanding library, regular sync with engineering.
Design cooldown: Bi-weekly sessions where we experiment with new tools, run design exercises, and work on side projects that have nothing to do with our roadmap. Past activities include building interactive prototypes in Framer, exploring AI design tools, and collaborative illustration sessions.
We don't just talk about craft. We live it. Check out our 2025 recap to see a sample of what we shipped last year.
You'll be surrounded by talented and collaborative folks, which means you're constantly learning from people who challenge the way you think. No stagnation here.

Requirements

• 4+ years designing and shipping user-friendly features or applications in technical spaces. Experience with B2B data products, marketing tools, or enterprise platforms is a major plus.
• Exceptional craft: Your visual design, interaction design, and UI skills are top-tier. You have a portfolio that demonstrates obsessive attention to detail and systematic thinking.
• Technical fluency: You're comfortable discussing data models, APIs, performance constraints, and technical tradeoffs. You can hold your own in conversations with engineers and understand how systems work under the hood.
• Enterprise product experience: You understand the complexity of building for large organizations with multiple user types, permission models, and governance requirements.
• Collaborative mindset: You're kind, humble, and assume good intentions. You're comfortable being embedded with engineering teams and see yourself as a thought partner, not just a service provider.
• AI tool proficiency: You're actively using tools like Cursor, Claude Code, Lovable, or similar to enhance your workflow. Bonus points if you're pushing the limits of what these tools can do.
• Figma mastery required.

Responsibilities

• Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism.
• Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process.
• Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users.
• Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design.
• System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform.
• Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed