Senior Product Delivery Associate - Client Onboarding & Service

JPMorgan Chase • Plano, TX

87d

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Client Onboarding & Service, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
• Experience in product deployment processes
• Understanding of merchant services processes and the ability to consult with internal and external customers
• Demonstrates knowledge to learn testing functions on multiple platforms
• Bachelor's degree or equivalent experience required

Nice To Haves

• Developed knowledge of the product development life cycle
• Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
• Background in product testing, client onboarding, client service, validation testing, or financial operations

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Design robust test plans, execute test plans, analyze test results, and report production and/or design issues
• Test products/systems and processes before release to market to ensure they work as designed individually and when bundled with other products
• Effectively and accurately communicate the status of the process, including key risks, issues, and potential solutions
• Partner with Global team members to ensure consistent application of procedures and policies
• Complete Quality Assurance and Quality Control activities
• Identify and implement improvements to existing training and quality materials and processes
• Provide operational support throughout the pilot lifecycle
• Perform effective process management and accountability structure to ensure required controls are maintained

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree