Senior Product Business Devices & Solutions Manager

Verizon Communications • Basking Ridge, NJ

115d • $136,500 - $238,000 • Remote

About The Position

As a Product Manager in the Verizon Business Group (VBG) Devices and Device Services team, you will be responsible for new device development and lifecycle management of the business device portfolio. In this role, you will drive OEMs who build Verizon Devices for on-time, high-quality device launches that not only meet current market needs but also anticipate future trends. The Product Manager's blend of business and technical expertise will ensure Verizon's products remain competitive and drive revenue growth. You will work closely with business sponsors, internal support teams and customers to identify key pain points in order to collaboratively design and build solutions that delight the end-user. The Product Manager possesses a blend of business and technical expertise, can see the big picture, and has the confidence to make vision into reality.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience in product/device development, device/network technologies or a related field.
• Five or more years of mobile/telecom industry experience and knowledge of operating systems (MSFT/Chrome/Android/Wear/iOS).
• Knowledge of 4G/5G technology.
• Knowledge of Wi-Fi, Mobile Networks and 3GPP standards.
• Experience launching multiple products/devices, i.e. smartphones, wearables, connected laptops, and Chromebooks.
• Experience in developing user stories, test cases, and the use of JIRA to document the requirements.

Nice To Haves

• Troubleshooting skills, review the failure result, and identify the root cause.
• Strong communication and executive presentation skills.
• Proficiency in Google Suite, PowerPoint, Excel, Word and other standard office computer applications.
• Knowledge of SIM/eSIM technology, customer onboarding, and architecture.
• Agile working methodology.
• Project Management and Test management tools: Jira, Integrity, ALM, etc.
• Data analysis skills: SQL, Tableau.

Responsibilities

• Define, refine, and execute a streamlined process for onboarding device OEM's.
• End-to-end ownership of the device(s) from development (ie. Ideation to release) through lifecycle management to grow the business (analytics, usage, strategy).
• Review and prioritize product requirements to align with the vision and business strategy for new products; Identify and track KPIs and use them as a cornerstone for communicating to stakeholders.
• Drive the technical requirements around the business device portfolio and create a cost and time-efficient launch strategy that addresses Verizon network and business customer needs.
• Monitor launch and post launch progress to manage device OEMs to higher device quality and performance by benchmarking device's network performance KPIs, call in rate and return rate.
• Identifying and managing commercial risks and ensuring strategic product decisions align with the business decisions.
• Gain an in-depth understanding of customers and users, gathering key insights that will shape the product experience.
• Conduct market research of customer needs, pain points and perform competitor gap analysis; identifying new offerings to drive growth and converting/refining them into device requirements.
• Work closely with product marketers and engineers to understand the market and technology trends, define and drive product vision and distill a product roadmap.
• Partner with the engineering, and GNT organizations on product development to deliver products that are fit for purpose and desirable in the market.
• Partner with sales and care teams to update training documents to drive resolution to common support issues.
• Define MVPs, manage product backlog priorities, and strategically de-scope to achieve rapid feedback cycles.
• Synthesize perspectives across a diverse set of stakeholders to make quick decisions.

Benefits

• Medical, dental, vision insurance.
• Short and long term disability.
• Basic life insurance, supplemental life insurance, AD&D insurance.
• Identity theft protection.
• Pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Parental leave and adoption assistance.
• Tuition assistance.
• 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree