Senior Product Associate

JPMorgan Chase & Co.•Columbus, OH

53d

About The Position

You enjoy delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact while sharpening your product management skills. As a Senior Product Associate in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will support the end-to-end product life cycle. You are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies. You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will build products that meet the highest standards of scalability, resiliency, and stability.

Requirements

2+ years of experience or equivalent expertise in product management or a relevant domain area
Knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements
Good team player and leader that inspires action and builds credibility across the enterprise
Good partnership, consulting, and influence skills

Nice To Haves

Experience collaborating with external third parties, external vendors and external partners
Experience working in financial services, acquisition, digital products, online and mobile platforms, etc
Experience building automated email communications, email campaigns and email newsletters
Demonstrated prior experience working in a highly matrixed, complex organization
Deep understanding of acquisitions, account opening and related government regulations
Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

Responsibilities

Owns, maintains and develops a healthy product backlog
Facilitates all scrum activities for your development team(s)
Engages cross-functional teams on dependencies to ensure timely and satisfactory delivery
Manages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive results
Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences
Be a subject matter expert – The candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change
Be a Technical & Customer Problem Solver – Ask questions, define the problem and recognize where our platform sits in the Chase ecosystem
Understands the technologies and approaches in use and those we should be using to drive our plans for the future
Builds the framework and tracks the product's key success metrics such as conversion rates, engagement and performance

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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