Senior Product Associate - Machine Learning and AI

JPMorgan Chase • Plano, TX

83d

About The Position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Machine Learning and AI, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Ability to effectively leverage the power of analytics and customer insights for robust outputs.
• Ability to grasp and help manage complex relationships with internal technology partners.
• Strong communicator with ability to fluidly interact with leaders, stakeholders, employees and third party vendors.
• Experience working in or with customer service operations.

Nice To Haves

• Experience working in or with customer service operations.
• Experience in Technical Product Management, ideally with AI / ML related products.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write the requirements, epics, and user stories to support product development.
• Support the product strategy, roadmap, prioritization, and backlog for machine learning application for customer service (EVEE Agent Assist).
• Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization.
• Coordinate activities of agile product team that includes research, design, data scientists, machine learning engineers, and data analytics members.
• Help to maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
• Refine strategies and solutions to enhance self-service utilization and reduce customer contact volume.
• Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities