Senior Product Associate - Connected Banking
About The Position
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Digital - Connected Banking - Enrollment & Activation, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Within Connected Banking, Credit Journey provides credit & identity monitoring and protection services to Chase's personal and business digital customer bases. This both protects our customers & returns value back to the firm
Requirements
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience in reading data and metrics to determine feature health.
- Experience with design lead product development, collaborating with both visual and content designers.
Nice To Haves
- Demonstrated prior experience working in a highly matrixed, complex organization
- Demonstrated ability to positively interact with cross-functional teams both internally and externally to achieve specific business results
- Effective in prioritizing and managing multiple initiatives concurrently
- Customer focused with the ability to turn insights into action
- Experience in running digital experiments designed to quickly identify opportunities for improvement
Responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality enrollment and activation experiences on time and within budget
- Build and maintain effective relationships with internal and external stakeholders, aiding in the communication of product updates and progress
- Foster a collaborative environment, encouraging open communication and feedback
- Foster inclusion and diversity through collaboration and knowledge sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
