Senior Product Analyst

PPL Corporation•Louisville, KY

3d•Hybrid

About The Position

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview NOTE: THIS ROLE IS HYBRID - REQUIRING 3 DAYS A WEEK IN OFFICE TO ONE OF OUR LOCATIONS - Louisville, KY; Allentown, PA or Providence, RI. #LI-Hybrid #INDPPL The Product Analyst is a member of the Agile Team responsible for defining Stories and prioritizing the Sprint Backlog for the CCaaS component of the Customer Contact ART to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team. The Product Analyst plays a dynamic role responsible for supporting the Product Manager and/or the Product Owner both in product analysis as well as backlog execution. The Product Analyst will be aligned with the Product Manager and / or Product Owner in execution of the product vision and roadmap, and how it translates into user stories. In the analysis realm, the Product Analyst works with various SME's to determine business processes and logic, impact assessment, feature breakdown and prioritization. The Senior level performs assigned tasks under minimal guidance from Team Leader.

Requirements

Bachelor's degree in information systems or related science fields.
5+ years of related work experience in the telephony field OR 8+ years of related work experience as a Product Analyst.
Excitement, curiosity, and passion for shaping the future through digital technology.
Familiarity with the latest technologies, trends, standards, products, and applicability.
Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly.
Ability to collaborate with internal and external agile teams to unblock critical issues during product development.
Knowledge and expertise across multiple spectrums of large-scale business operations, preferably in the Utility Sector.

Nice To Haves

Prior work experience as a product analyst, including the full life cycle of deployment of a CCaaS solution to the production environment.
Familiar with design thinking and how to leverage that output to shape a product and customer experience.
Ability to create and update IVR design flows.
Experience with building and releasing Minimal Viable Product (MVP) and managing on-time releases.
Degree in related field to product management, product development, etc. is a plus.
Acts as a ruthless “prioritizer” while balancing the needs of customers and stakeholders.
Ability to work as part of a team and build collaborative relationships.
Excellent communicator both oral and written, with strong documentation skills to articulate business and technical process flows.
Experience in energy industry.
Understanding and operating in a SAFe Agile environment.
Experience using Azure Dev Ops, Lucid, Miro.

Responsibilities

Develops, refines, and documents requirements in the form of user stories and acceptance criteria for prioritized feature development.
Advocates a customer centric mindset through closely partnering with the Design team to pull in relevant data and assisting in synthesis which the team can easily digest.
Serve as the day-to-day contact for the team on clarification of requirements and drives backlog grooming on recurring basis.
Participates in daily scrum with the dev team and scrum master.
Supports the product owner and/or product manager in executing and delivering on product roadmap commitments.
Assist with system design in partnership with Engineering teams ensuring the design meets the business needs and user experience.
Perform necessary backlog maintenance, such as identifying stories and define them for ready for work.
Stay in sync with the product owner and/or product manager on priorities and day to day execution.
Support the product owner and/or product managers in collaborating with cross functional teams and leadership, to ensure team strategy aligns with overall product vision.
Prepare and support the team on product demos for leadership team.
Supports release planning for production ready customer features.
Facilitates meetings with Business, Design, Dev Team, including Agile ceremonies, backlog refinement and other events as needed.
Supports product testing activities prior to release, assuring we built what aligns to agreed features and capabilities.
Assists in setting, gathering, and tracking product performance metrics.
Collaborate with business stakeholders and tech organization on innovative technology initiatives that create business value either through growth opportunities or operational improvements.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
The company reserves the right to determine if this position wil be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case orf remote work, physical presence in the office/on-site may be required to engage face-to-face interaction and coordination of work among direct reports and co-workers.
Performs other duties as assigned.
Complies with all policies and standards.