Senior Product Analyst - Banking Core (Remote)

First American•Santa Ana, CA

5d•Hybrid

About The Position

First American is seeking a techno functional Product Analyst with extensive experience building solutions on a modern core banking platform. In this role you will enable new product offerings for our customers and implement operational improvements for our business. You will analyze issues reported by business users, define associated problem statements, make recommendations, and evaluate proposed solutions. Working closely with your Product Owner, you will participate on a self-organized cross-functional team that delivers new and enhanced capabilities to meet the evolving needs of our customers. You will perform and support knowledge sharing on value-add solutions, enabling business colleagues to fully utilize system capabilities, meet the changing needs of our clients and enable growth of our client base. You will be an active participant in our continuous learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. In this hybrid remote role, you will be required to travel to our headquarters location in Santa Ana, CA. In this role, you will utilize your good working knowledge of a core banking platform (preferably FISERV DNA), its accompanying modules and integration capabilities to enhance the product’s capabilities. Your strong client focus and agile mindset will help you to deliver on these key responsibilities:

Requirements

Bachelor of Science degree in a technical discipline, business, or related field
5-7 years of experience in Information Technology in a business systems analyst or similar function
Strong functional banking experience (retail or commercial) with at least 4 years of experience maintaining or supporting a modern core banking platform, preferably FISERV DNA
Experience working in a fast-paced, test-to-learn, and iterative software delivery environment utilizing Agile development methodologies, techniques and tools
Technical experience supporting or administering internally developed and SaaS platform products
Experience working with and troubleshooting published APIs
Intermediate proficiency in Microsoft Excel
Experience in incident management, triaging issues and implementing resolutions
Working knowledge of Azure Fundamentals (or AZ-900 certification) or similar cloud fundamental knowledge
Ability to discern complex explicit and implicit needs and desired outcomes from various business and technical stakeholders
Ability to convey complex business and technical information in a concise manner
Ability to quickly learn the objectives, structures, processes, and policies of relevant business areas
Excellent critical thinking and analytical skills
Excellent written and verbal communication
Experience with configuring and integrating the FISERV DNA platform in a techno functional analyst role
Strong proficiency of Agile development methodologies, techniques, and tools, preferably within a Scaled Agile (SAFe) environment

Nice To Haves

Working Knowledge of SQL
Proficiency with ChatGPT, Copilot or other similar AI tools
Business Analysis certification (CBAP or similar)

Responsibilities

Build strong relationships with internal partners (your product team, Banking Operations, New Accounts, Customer Relationship Management, Compliance/Risk, InfoSec, and other technology teams)
Review and understand in-house cloud-native and vendor products, configurations, integrations in order to:
Elicit and capture desired business outcomes
Document and map current and future state business processes to build understanding across stakeholders
Coordinate with partner teams on impacts related to pending releases
Participate in the creation and completion of functional and non-functional stories to achieve desired business and architectural outcomes
Manage implementation of product updates and maintain related application configurations
Establish relevant documentation and training for stakeholders
Manage work items within the product backlogs, collaborating with vendor partners and in-house teammates on delivery
As Subject Matter Expert for core banking applications, provide the highest level of support to diagnose issues and provide resolution
Perform quality assurance and assist relevant stakeholders in their execution of acceptance testing
Work with internal teams on completing internal and external audit requests
Determine top use cases and core banking product synergies to drive continuous delivery of value

Benefits

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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