Senior Process Professional

Humana

22h•Remote

About The Position

Become a part of our caring community and help us put health first The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Where you Come In The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Manages all aspects of a project, from scoping through execution, so that it is completed on time and within budget. Assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The candidate will work in an environment with ever changing legal, regulatory, and industry requirements and must be adaptable in order to work with different personalities and project topics. The candidate must understand how to define the scope of a project, facilitate/document scope of a project, facilitation of root cause analysis, data collection/analysis, project planning, resource planning, and status reporting. Responsible for managing all phases of the project cycle which includes initiation (scope management), planning (activity definition and scheduling, resource planning, budgeting, and risk management) execution (stakeholder, team, and milestones/tasks management), control (scope verification and change control, cost and quality, and risk monitoring), and closing (closeout, issue resolution, lessons learned, and final project documentation). Apply process improvement/project management methods to reduce variation in processes and to improve results Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness and accuracy and analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements Project Standards: (Charter, RACI Model/Roles and Responsibilities, Governance Structure, Project Plan, Risk/Issues Tracking) Determine how new information technologies can support re-engineering business processes to promote automation resulting in higher accuracy and faster processing Review expectations/deliverables prepared by senior leadership/ business owner Understand financial ROI Coordinate deliverables with business owner and coordinate and maintain project plan and drive towards deliverables Provide strong organization and effective communication skills (oral and written) with project stakeholders including senior and executive leadership and conduct meetings and disseminate communication related to deliverables (agendas, minutes, project planning documents, etc.)

Requirements

Must have Lean certification or Six Sigma Green Belt or above
Minimum of 5 years of end-to-end process management experience & minimum of 5 years of project management experience
Minimum of 5 years experience in translating requirements between business, project management, and technical projects or programs
Experience managing medium to large scale projects with a payor and/or healthcare background
Experience using Agile: PM experience and Agile methodologies
Proficiency in communicating effectively with project stakeholders up to and including senior level leadership
Ability to organize and maintain all project artifacts
Ability to manage stakeholders and hold them accountable for deliverables
Ability to facilitate meetings with multiple participants of varying levels capturing all relevant information
Proficiency in communicating effectively with project stakeholders up to and including senior level leadership
Regular use of Microsoft PowerPoint, Word, Excel, Project, Outlook and Visio

Nice To Haves

Communication and change management experience

Responsibilities

managing all phases of the project cycle which includes initiation (scope management), planning (activity definition and scheduling, resource planning, budgeting, and risk management) execution (stakeholder, team, and milestones/tasks management), control (scope verification and change control, cost and quality, and risk monitoring), and closing (closeout, issue resolution, lessons learned, and final project documentation)
Apply process improvement/project management methods to reduce variation in processes and to improve results
Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness and accuracy and analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements
Determine how new information technologies can support re-engineering business processes to promote automation resulting in higher accuracy and faster processing
Coordinate deliverables with business owner and coordinate and maintain project plan and drive towards deliverables
Provide strong organization and effective communication skills (oral and written) with project stakeholders including senior and executive leadership and conduct meetings and disseminate communication related to deliverables (agendas, minutes, project planning documents, etc.)