Senior Process Manager, Cash Operations (Hybrid)

Capital One • Richmond, VA

103d • $78,400 - $89,500 • Hybrid

About The Position

The Senior Process Manager, Cash Operations is responsible for supporting and coordinating daily workflow as a member of a team that facilitates various systems and implementations focused processes and initiatives. This individual will support routine processes across a variety of tools/systems utilized to forecast and order cash for ATMs, Branches, & CML/SBB customers. This role includes routine engagement with 3rd party providers and internal stakeholders to facilitate systems and implementations focused activities and continuous improvements as required to deliver against our metrics and drive process improvements aligned with desired customer outcomes.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 2 years experience working in the Retail Banking Industry

Nice To Haves

• Six Sigma, Lean, or PMP Certification
• 5+ years experience working in the retail banking Industry

Responsibilities

• Support a variety of tools/systems utilized to forecast and order cash for ATMs, Branches, & CML/SBB customers
• Active engagement with 3rd party providers to ensure adherence to systems focused processes and service level expectations
• Develop and enhance professional rapport with line of business partners across the Bank and with our 3rd party providers
• Partner with appropriate stakeholders to ensure 3rd party accountability for timeliness and accuracy of profile setups and process/project related tasks
• Plan and coordinate daily workflow
• Troubleshoot systems and/or file issues through to resolution and root cause identification to reduce potential for recurrence
• Maintain critical to quality standards and adherence to service level agreements
• Ensure compliance with policies and procedures
• Drive simplicity through the identification and implementation of process improvements and workflow enhancements
• Maintain current process and procedural documentation
• Produce metrics and reporting as assigned by leadership
• Leverage metrics and reporting to identify trends and outliers

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentive compensation
• Inclusive set of other benefits that support total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED