Senior Process Associate

Infosys LTD • Indianapolis, IN

75d

About The Position

The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.

Requirements

• HS Diploma, GED or equivalent
• Minimum 1 years Help Desk / Call Center experience
• POS - Point to Sale Help Desk experience

Nice To Haves

• Superior Customer Service Skills
• Clear Communication skills
• Team-oriented approach
• High-level computer knowledge in both hardware and software
• Advanced networking skills

Responsibilities

• Provide immediate assistance by phone for IT-related application or hardware failures
• Provide first-level phone support of facility maintenance issues
• Track and follow-up on exiting or repetitive trouble tickets
• Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
• Provide exceptional customer service to our guests and team members
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees