Senior Process Architect

Ping Identity•Denver, CO

13d

About The Position

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. We’re hiring a Process Architect to join our Business Transformation Office (BTO) as a key contributor to Ping’s AI strategy . This is a senior individual contributor role focused on designing AI‑augmented business processes that can scale rapidly — enabling teams to handle more volume and complexity, while sustaining a great customer and employee experience. You’ll be the operational and process design counterpart to our Service Design Lead : where they lead the human and experience lens, you’ll lead the business process lens for our highest‑impact AI initiatives. In this role, you will: Lead current‑ and future‑state process design for priority business functions, in close partnership with business owners and extended transformation teams.. Design AI‑augmented workflows that clearly define what is AI‑owned vs. AI‑assisted vs. human — with the right controls, metrics, and operating model to scale safely. Turn work into numbers, providing structured process and metric inputs into business cases owned by Service Design, AI & Data, and business leaders. Partner with the Change Lead to translate process changes into day‑to‑day role impacts that inform change impact assessments, org/operating‑model design, and training/adoption plans. You’ll report to the Director, Business Transformation and work as a core member of a cross‑functional AI pod alongside functional business owners, transformation project managers, digital product managers.

Requirements

8+ years in business process architecture, process design, operational excellence, or transformation consulting in B2B SaaS or similarly complex environments.
A track record leading cross‑functional process redesign from current state through implementation and measurable impact — not just documentation.
Proven success co‑creating process maps and future‑state flows with business partners , so functional experts feel ownership of the design and don’t experience changes as being dictated by someone outside their domain.
Deep expertise in process modeling and analysis (e.g., BPMN, DMAIC, value stream mapping, swimlanes, SIPOC, control charts) and in keeping these artifacts tightly linked to metrics, systems, and ownership.
Strong quantitative and analytical skills — comfortable with time‑and‑motion data, throughput, error rates, and cost models, and using them to shape design and trade‑offs.
Familiarity with AI / automation / analytics concepts (e.g., LLMs and agents, RPA, BI) and how they change work design; you don’t need to be an engineer, but you can credibly collaborate with AI and data teams.
Excellent facilitation and communication skills — able to align senior leaders, frontline teams, and technical partners around complex process changes without jargon, and to tell a clear before/after story.

Nice To Haves

You’ve been a process architect / business architect / OpEx lead in a top‑down productivity or AI transformation with explicit P&L targets.
You’ve redesigned processes in Sales, Support, Customer Success, Engineering, or SDR/BDR environments — especially where volume and complexity scaling were core goals.
You’ve partnered closely with AI & Data teams to define telemetry, embed AI‑powered recommendations/automations into workflows, and use data to improve processes over time.

Responsibilities

Lead process architecture for priority functions
Map current‑state processes and value streams for selected functions (e.g., case handling, SDLC flows, qualification and handoffs), focusing on time, volume, error paths, and where AI and automation are realistically feasible.
Design AI‑augmented, scalable workflows
Co‑create future‑state processes with business partners and a Service Design Lead, defining where AI assists, automates, or orchestrates work — and how roles, handoffs, SLAs, and controls need to change to support rapid scaling.
Turn work into numbers and value hypotheses
Partner with AI & Data and Finance to baseline key metrics (e.g., handle time, queue time, error/rework rates, cost‑to‑serve), define process‑level KPIs and control metrics, and provide grounded inputs into business cases and AI value dashboards.
Right‑size process mapping and analysis
Help pods choose the right level of process detail for each problem — knowing when a high‑level value stream is enough versus when deeper, step‑by‑step flows are needed to drive decisions, alignment, and delivery.
Enable execution, change, and continuous improvement
Partner with a Product Manager and AI Engineer to translate process designs into epics and stories; partner with the Change Lead and enablement to reflect role impacts in change plans; and help define process health checks and improvement cadences once live.