Senior Process Analyst - Carrier Quality and Material Returns

General Motors•Warren, MI

8d•Hybrid

About The Position

The Role You will be responsible for leading logistics quality and material returns strategies in planning, engineering, and daily operations for the shipments to all customers and PDCa, Parts Plants and other locations in North America. In this position you will work to improve logistics quality as well as deliver a better customer experience for our end customers. You will supervise daily activities and collaborate closely with RXO Logistics and the GM Logistics operations teams to develop and institute process improvement ideas to help improve our carrier quality. You will monitor carrier performance and through analytics look for new ideas to help our carriers and operations staff improve the quality of our shipments. We are looking for someone with both strong quantitative and analytical skills, as well as strong business acumen and the ability to communicate effectively cross functionally and to our senior leadership. This is a “hands-on” role that will require you to not only be a leader, but also perform analysis yourself as well. What You’ll Do Responsible for executing deliverables in support of the logistics organization's business objectives. Provides support of one of the key areas within Logistics and / or Containers organization to ensure business objectives are met or exceeded in all areas including customer, quality, service, responsiveness, people, product and financial initiatives. Communicates within the function as well as other functions, external affiliates, regulatory agencies. Responsible for supporting relationship management with logistic suppliers and service providers Influences others within the organization to accept new concepts, practices, and approaches. Identify problems, update or modify work methods that may be complex in the work area without the benefit of defined procedures. Promote GM's values and makes customer-focused decisions. Removing Roadblocks & Resolving Issues/Complaints: Observes and steps up to remove roadblocks and resolve potential issues.

Requirements

Strong analytical ability
Strong oral & written communication skills
Ability to prepare and present material to Senior Leadership effectively
Automotive service and parts experience
Ability to setup and facilitate Virtual meetings
Ability to work independent from Manager while completing project tasks efficiently and on time
Demonstrated ability to work with Microsoft Office software, especially Excel, Access, Power Point as well as overall computer proficiency
High level of analytical ability where problems are unusual, difficult or complex
High level of interpersonal skills to work effectively with others
Some travel to Southeast Michigan GM and carrier locations is required on occasion based on business need
Travel up to 10%
4+ years relevant work experience in purchasing, supply chain, program/product management, logistics or product development (any internship or co-op experience will not be considered)

Nice To Haves

Bachelor's Degree in Business, Purchasing, Supply Chain Management, Finance, related field
GM CCA Parts plant experience
Understanding of our GM Logistics network
Customer/Dealer contact/interface experience
Familiar with Power BI and other data analytics software
Understanding of Microsoft Access (SQL)
Understanding of SPC (Statistical Process Control)

Responsibilities

Manage the creation and execution of logistics quality processes
Prioritize work while completing assigned projects and ad hoc requests
Perform analytical work: Report Generation, generating insight from data
Collaborate with RXO and GM Logistics to develop plans for future quality projects and communicate plans accordingly
Attending carrier meetings to review quality performance and hold them accountable
Collaborate with Divisional Quality on performance and overall vision
Review carrier claim payments for accuracy and adherence to contracts
Report out weekly/monthly updates to Managers and Leadership
Strategize upcoming quality projects and ideal future state Logistics processes
Talk to customers periodically for feedback on Logistics performance and opportunities