Senior / Principal Product Manager (Accounting Integrations)

ServiceTrade•Durham, NC

1d•Remote

About The Position

ServiceTrade is the leading provider of software as a service (“SaaS”) applications for commercial service contractors. Our customers use ServiceTrade’s mobile and web applications to streamline service operations and engage customers online to earn revenue growth averaging over 23% year-over-year. A critical piece of our value proposition is ensuring that the work done in the field flows seamlessly into our customers' financial systems. We are seeking a Senior / Principal Product Manager to drive the strategy, roadmap, and execution of integrations between the ServiceTrade platform and major accounting/ERP systems. Position Description: As the Senior / Principal Product Manager for Accounting Integrations, you will be the bridge between technical engineering teams and critical user needs. You will focus on automating financial workflows, ensuring precise data reconciliation, and maintaining compliance for user personas like Controllers. This is a high-visibility, remote role reporting to the VP, Product Management, with responsibility for leading and partnering closely with a team of engineers. You will work directly with customers and collaborate with executives across Sales, Customer Success, Product, and Marketing to deliver accounting integration solutions that meet evolving market needs and drive product adoption. You will leverage middleware and iPaaS solutions to bring new integrations to market rapidly—aiming to launch a new integration every quarter.

Requirements

Experience (Senior): 5+ years in Product Management, including 3 years specifically focused on accounting, ERP, or financial systems.
Experience (Principal): 8+ years in Product Management, including 5 years specifically focused on accounting, ERP, or financial systems.
Domain Knowledge: Strong understanding of ERP and finance systems (Sage Intacct, QuickBooks, Vista, Spectrum, and other top construction ERPs).
Execution Mindset: A proven track record of launching products quickly and iteratively.
Communication: Effective and adaptive communicator who can explain complex financial sync logic to a non-technical Controller and technical requirements to an engineer.
Proactive Problem Solver: You take ownership and initiative, knowing when to dive deep independently and when to pull in expertise. You're comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions.
Willingness to travel at least once per quarter, with additional travel as needed based on business needs.

Responsibilities

Strategy & Roadmap: Define the vision for accounting integrations, ensuring they align with company goals and market demands. You will balance the maintenance of existing connectors with the rapid development of new ones.
End-to-End Product Lifecycle: Own the development process from identifying customer pain points and defining requirements to launch and post-rollout optimization.
Technical Partnership: Collaborate with engineering to build robust APIs, precise data mapping, and reliable connectors for accounting systems. You’ll navigate technical complexities while keeping the user experience seamless.
Domain Expertise: Act as a subject matter expert on accounting workflows, including Accounts Receivable (AR), General Ledger (GL), and tax compliance. You must understand how construction-focused ERPs (e.g., Sage Intacct, Vista, and Spectrum) handle financial data.
Guard Data Integrity: Obsess over reducing sync errors and financial discrepancies. You are responsible for ensuring that for our customers, the numbers always match and the "source of truth" is beyond reproach.
Operational Excellence: Improve the speed of onboarding for new customers and partner with Support to decrease integration-related tickets through better product design and documentation.

Benefits

Medical with Cigna (2 options)
Dental and Vision with Unum
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Community Impact Program (Volunteer)
Employee Reimbursement Program