Senior Principal Outbound Product Manager - CRM - Sales Force Automation (SFA)

ServiceNow • Santa Clara, CA

85d • $187,600 - $328,300

About The Position

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 12+ years of Product Management or related experience with Sales Force Automation solutions including Lead Management, Opportunity Management
• Very strong written and oral communication skills
• Strong bias towards action, being hands-on with product, and a sense of urgency to 'win' in the market
• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

Nice To Haves

• Experience in Solution Consulting / Solution Architecture / Enterprise Architecture functions

Responsibilities

• Create high-quality enablement content that describes the value of the product innovation with a focus on Lead & Opportunity Management capabilities of our Sales and Order Management solution
• Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps
• Develop best practices assets including early product demos to drive product adoption by customers and partners
• Become a trusted resource to promote the CRM product vision with industry influencers, strategic partners and analyst firms
• Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
• Lead cross-functional teams to accomplish our goals

Benefits

• Base pay of $187,600 - $328,300
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees