Senior Principal Information Science Consultant

Progress

12d•Remote

About The Position

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Principal Information Science Consultant and help us do what we do best: propelling business forward. This will be a remote role working out of your home office in the United States, and focused in our Progress Federal Solutions (PFS) group. Progress Federal Solutions is a wholly-owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, prevent terrorism, and much more. Progress Federal Solutions focuses on servicing the U.S. government and public sector. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more visit www.progress.com/federal. The Senior Principal Information Science Consultant for Progress Semaphore is a client facing knowledge management expert and trusted advisor who helps customers design and evolve high value Semaphore solutions that address complex information, metadata, and knowledge model (i.e. thesauri, taxonomy and ontology) challenges. The role emphasizes deep discovery, collaborative problem solving, and long-term partnership rather than transactional engagements, ensuring customers realize sustained value from the Semaphore platform across their organizations.

Requirements

8–10+ years of experience in information science, knowledge management, knowledge engineering, information architecture, or related discipline, including substantial time in consulting or advisory roles.
Knowledge of W3C semantic standards – such as RDF, SKOS, SKOS-XL, OWL, SHACL and SPARQL.
Demonstrated success using a consultative approach with enterprise customers: leading discovery, facilitating workshops, building mutual success plans, and guiding stakeholders through complex decisions.
Deep hands-on experience with semantic technologies, taxonomies, ontologies, and metadata management; experience with Semaphore or similar platforms strongly preferred.
Proven ability to operate as a senior or principal level advisor on complex, multistakeholder programs, including engaging at executive level and influencing direction without direct authority.
Excellent communication, facilitation, and storytelling skills, with the ability to connect information science and technical topics to business outcomes and strategic priorities.
Due to being in our Federal team, US Citizenship is required.

Nice To Haves

Experience with text analytics and rule-based auto-tagging systems.
Practical experience working with REST-based APIs.
Experience in knowledge intensive, highly regulated, or content rich industries where metadata, governance, and findability are critical.
Background working with cross functional teams (e.g., Product, Customer Success, Architecture, Data/AI) to shape roadmaps and long-term account strategies.
Familiarity with consultative frameworks from customer success, management consulting, or design thinking (e.g., discovery, journey mapping, mutual success planning) and applying them in information centric programs.

Responsibilities

Lead in-depth discovery to understand customers’ business objectives, information ecosystems, and pain points, and translate them into clear problem statements and opportunity areas for Semaphore.
Facilitate workshops and advisory sessions that guide customers through options, tradeoffs, and roadmaps for semantic modeling, taxonomy/ontology design, metadata standards and governance, and content classification.
Act as a trusted advisor to business and technical stakeholders, using active listening, open-ended questioning, and data driven insight to create solutions rather than prescribe products.
Define and oversee the design of thesauri, ontologies, taxonomies, and knowledge models that underpin customer use cases, ensuring alignment with long-term business and technology strategies.
Develop complex classification strategies that leverage organization’s knowledge models.
Provide strategic guidance on how Semaphore integrates into the broader application, search, analytics, and AI landscape, including change management and adoption considerations.
Lead complex client engagements as the senior consultant, ensuring quality of deliverables, alignment to outcomes, and clear communication with executive sponsors and steering groups.
Mentor and coach other consultants in consultative methods (e.g., discovery techniques, facilitation, stakeholder management) and in advanced information science practices.
Contribute to thought leadership and best practice assets (frameworks, templates, playbooks) that help standardize a consultative, value focused approach across Semaphore services.

Benefits

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
Tuition Reimbursement program.
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time, paid day off for your birthday, and company holidays.
A variety of leave plans, including Parental Leave.
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

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