Senior Principal Inbound Product Manager - Digital Learning

ServiceNow • Addison, TX

7d

About The Position

We’re not yesterday’s IT department; we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Are you passionate about shaping digital learning experiences that empower individuals and businesses to thrive? We're looking for a motivated Product Manager to drive innovative, user-centric solutions in the realm of digital learning and growth.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum of 12 years of Product Management experience, with time spent on e-learning products.
• Hands-on experience with development and management of consumer-focused digital products.
• Ability to lead and influence business and technical teams in a matrixed environment.
• Familiarity with SaaS and/or cloud-based solutions, particularly in the context of educational technology.
• Background in software development, software testing, or technical consulting, including experience with the Now Platform and other ServiceNow applications.
• Well-versed in agile methodologies and tools—including Confluence, Jira, Slack—and experience working in an agile/scrum environment.
• Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMBs, and enterprises.
• Experience with technical delivery teams leveraging continuous delivery for launch.
• Adept at developing and delivering complex products at high velocity and with aggressive deadlines.
• Strong analytical approach, with attention to detail and excellent reporting skills.
• Ability to manage stakeholder relationships effectively, internally and externally, especially with educators and trainers.
• Ability to effectively communicate to diverse groups of stakeholders, including technical teams, educators, and executive leadership.
• Exceptional organizational and planning skills, with a focus on delivering impactful learning experiences.

Responsibilities

• Own and manage features and experiences crucial to our business and key market segments.
• Deliver seamless digital learning experiences for ServiceNow users, customers, and employees.
• Design foundational UX components for consistent, user-friendly learning experiences across the digital ecosystem.
• Develop and manage content strategies, ensuring that learning materials align with educational objectives and user needs.
• Research and create detailed technical requirements, including user stories, to guide engineering teams in the development of LMS features.
• Collaborate with cross-functional teams such as content creators, instructional designers, microservices, analytics, design, and enterprise architects to align priorities and roadmaps.
• Engage with internal and external customers to understand their learning needs, fostering collaboration.
• Assess technical feasibility and constraints, seeking support from other tech teams when necessary.
• Define product performance metrics using research and customer feedback, focusing on learner engagement and success.
• Deliver with an iterative approach, from Proof of Concept (PoC) to public launch, incorporating feedback at each stage.
• Ensure timely product delivery across the organization, coordinating with multiple teams.
• Address technical challenges and coordinate solutions across multiple teams, ensuring the LMS is robust and scalable.
• Ensure product compatibility and integration across different scenarios, including various devices and platforms.
• Manage user documentation for your products, ensuring that learners and instructors have the resources they need.
• Stay updated on emerging technologies to contribute to innovative learning solutions, such as AI-driven personalization or gamification.
• Build relationships with key decision-makers in education and training departments.
• Product specifications for features, APIs, and experiences.
• Functional and Technical KPIs/metrics focused on learning outcomes.
• Product hypotheses and experimentation strategies to enhance.
• Use cases and user stories.
• Pitch presentations and shareable one-pagers for stakeholders.
• Acceptance criteria for products and features.
• Functional documentation and adoption strategies for learners and instructors.

Benefits

• For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees