Senior Practice Manager

Snowflake • Remote, VA

72d • $169,000 - $241,500

About The Position

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level. As a Services Practice Manager, you'll be a key driver in transforming businesses through cutting-edge cloud data solutions. You'll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements-all while working with the best minds in the industry! This role is completely remote and can be based anywhere in the Central Timezone.

Requirements

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting.
• Direct experience, ideally within the respective market (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field.
• Strong understanding of business solutions of target clients, leveraging data as an enabler.
• Proven track record of meeting booking, utilization, and consumption (or similar) targets.
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously.

Nice To Haves

• Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets.
• Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent).
• Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations.

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle-from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• Report to a Consulting Practice Director on the Americas Professional Services teams.
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Drive service sales enablement/execution and ensure the successful delivery of services for assigned accounts.
• Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at accounts as part of the broader account team.
• Help create and execute on the overall vision for services - both sales and delivery.
• Own the services delivery roadmap (proposals, closing services opportunities and delivery).
• Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients.
• Develop scope and associated SOWs for customer services engagements.
• Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success.
• Understand and help optimize business operations processes for services sales.
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team).
• Provide bookings forecast and demonstrate strong command of your book of business.
• Align services engagements to key customers business outcomes.
• Drive alignment with executive sponsors and/or customer stakeholders.
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery.
• Serve as the initial point of escalation for customer and project team.
• Own project outcomes and manage project financials (revenue forecasting and expense management).
• Maintain a high level of customer satisfaction as reflected in customer survey scores.
• Collaborate with Education Services team for training delivery.
• Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc).
• Deep collaboration with AE/SEs on the account for account strategy.
• Own and contribute to internal process improvements across your team and the broader Professional Services organization.
• Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending & health savings account.
• At least 12 paid holidays.
• Paid time off.
• Parental leave.
• Employee assistance program.
• Participation in Snowflake's bonus and equity plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees