Senior Practice Manager

Snowflake Computing • Chicago, IL

245d

About The Position

Join the Snowflake team as a Professional Services Practice Manager and be at the forefront of the data revolution. In this role, you will own your impact by transforming businesses through cutting-edge cloud data solutions. Collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements while working with the best minds in the industry.

Requirements

• 10+ years of experience in a Sales and Services Delivery role interfacing with executives and dealing with complex, technical implementation projects.
• Direct experience in Data Warehousing, Business Intelligence, and/or Cloud field.
• Strong understanding of business solutions leveraging data as an enabler.
• Proven track record of meeting booking, utilization, and consumption targets.
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously.

Nice To Haves

• Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets.
• Experience in a client support and advisory technical role.
• Experience in designing, leading, influencing and selling functional solution sets or cross-functional Digital Transformations.

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• Report to a Consulting Practice Director on the Americas Professional Services teams.
• Align to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Drive service sales enablement/execution and ensure the successful delivery of services for assigned accounts.
• Focus on achieving quarterly bookings targets while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at accounts as part of the broader account team.
• Help create and execute on the overall vision for services - both sales and delivery.
• Own the services delivery roadmap including proposals, closing services opportunities, and delivery.
• Collaborate with cross-functional teams to find opportunities, scope, propose, and sell services to both new and existing clients.
• Develop scope and associated SOWs for customer services engagements.
• Drive deal reviews internally to ensure alignment and project success.
• Understand and help optimize business operations processes for services sales.
• Build strong cross-functional relationships within Snowflake GTM teams.
• Provide bookings forecast and demonstrate strong command of your book of business.
• Align services engagements to key customers' business outcomes.
• Drive alignment with executive sponsors and/or customer stakeholders.
• Collaborate with other delivery partners in support of project delivery.
• Serve as the initial point of escalation for customer and project team.
• Own project outcomes and manage project financials.
• Maintain a high level of customer satisfaction as reflected in customer survey scores.
• Collaborate with Education Services team for training delivery.
• Provide specific services delivery activities for the role/engagement.
• Deep collaboration with AE/SEs on the account for account strategy.
• Own and contribute to internal process improvements across your team and the broader Professional Services organization.
• Develop expertise within the aligned market through collaboration with other Practice Directors, Sales teams, and Global Industry Leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services