Senior Practice Manager-Neurosurgery (West Houston/Katy)

Houston Methodist • Houston, TX

97d

About The Position

At Houston Methodist, the Senior Practice Manager position is responsible for independently managing and/or coordinating complex delivery of care within a large, multi-physician primary care, specialty, or multi-disciplinary practice. This position supervises the functions related to front desk, business transactions, clinical support services, compliance, safety and customer service and is responsible for maximizing revenue through efficient, effective and compliant procedure. The Senior Practice Manager position works collaboratively with clinic medical staff and with system-wide administrative and medical staff as needed. This position is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence. The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

Requirements

• High School diploma or equivalent education.
• Five years of clinical healthcare experience.
• At least two years in a managerial role.

Nice To Haves

• Experience in a multi-physician primary care or specialty practice.
• Progressive leadership abilities demonstrated through performance.

Responsibilities

• Manages the daily work activities of the work unit/department staff.
• Ensures quality, productivity, functional excellence and efficiency.
• Provides guidance to staff and is responsible for staffing and budget compliance.
• Contributes to staffing decisions such as hiring and terminating employment.
• Coaches and counsels employees on work-related performance.
• Assists in the development and implementation of policies and procedures.
• Implements training, monitoring and operations initiatives for compliance.
• Plans and organizes day-to-day department operations.
• Sets priorities and functional standards for staff.
• Drives department service standards to impact patient/customer satisfaction.
• Resolves patient satisfaction concerns and complaints.
• Monitors and revises the department safety plan and safety guidelines.
• Monitors staff credentials and competency.
• Assists in the development of department budget.
• Manages department expenses within approved budget parameters.
• Identifies and implements innovative solutions for practice or workflow changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED